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Find a Location

Altafiber has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Altafiber

      Cincinnati, OH 45202-4118

      BBB Accredited Business
    • Altafiber

      221 E 4th Street Suite 700 # 346-200 Cincinnati, OH 45202-4118

      BBB Accredited Business
    • Altafiber

      Attn: Accounts Payable PO Box 2301 Mail Drop 103-1115 Cincinnati, OH 45201

      BBB Accredited Business
    • Altafiber

      Hyde Park Plaza 3880 Paxton Avenue Suite E Cincinnati, OH 45209-2372

      BBB Accredited Business
    • Altafiber

      7565 Kenwood Road Suite 206 Cincinnati, OH 45236-2835

      BBB Accredited Business

    Business ProfileforAltafiber

    Telephones
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 88 Customer Reviews

    Customer Complaints

    263 complaints closed in last 3 years

    114 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/1928

    Years in Business: 150

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Cincinnati Bell provides integrated communications solutions, including local and long distance voice, data, high-speed Internet, and video entertainment services to customers in Ohio, Kentucky and Indiana. Cincinnati Bell also offers business services including cloud communications, internet connectivity, mobile marketing and Wi-Fi solutions.

    CBTS, a wholly owned subsidiary of Cincinnati Bell, offers enterprise businesses end-to-end communications and IT solutions. 

    Business Details

    This is a multi-location business.

    Find a Location

    Altafiber has 45 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Altafiber

        Cincinnati, OH 45202-4118

        BBB Accredited Business
      • Altafiber

        221 E 4th Street Suite 700 # 346-200 Cincinnati, OH 45202-4118

        BBB Accredited Business
      • Altafiber

        Attn: Accounts Payable PO Box 2301 Mail Drop 103-1115 Cincinnati, OH 45201

        BBB Accredited Business
      • Altafiber

        Hyde Park Plaza 3880 Paxton Avenue Suite E Cincinnati, OH 45209-2372

        BBB Accredited Business
      • Altafiber

        7565 Kenwood Road Suite 206 Cincinnati, OH 45236-2835

        BBB Accredited Business
      Headquarters
      Cincinnati, OH 45202-4118
      BBB File Opened:
      1/1/1928
      Years in Business:
      150
      Business Started:
      7/5/1873
      Business Incorporated:
      7/5/1873
      Accredited Since:
      9/1/1928
      Type of Entity:
      Corporation
      Number of Employees:
      2928
      Alternate Business Name
      • Cincinnati Bell Wireless
      Business Management
      • Ms. Tara L. Khoury, Sr. VP/Chief Marketing Officer
      • Mr. Greg Wheeler, Market President
      • Mr. Leigh R Fox, President/CEO
      • Ms. Lynn Wentworth, Board Chairperson
      • Jason Praeter, Division President
      • Mr. Joshua T Duckworth, CFO
      • Ms. Christi Cornette, Chief Administrative Officer
      • Mr. Kevin J. Murray, Senior Vice President
      • Ron Beerman, Network Manager
      • Mary E Talbott, Chief Legal Officer
      • Suzi Maratta, Comptroller
      Contact Information

      Principal

      • Mr. Leigh R Fox, President/CEO
      Additional Contact Information

      Fax Numbers

      • (513) 397-7395
        Primary Fax
      • (859) 291-5028
        Other Fax

      Phone Numbers

      Customer Complaints

      263 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      This is a business account, and last month I discovered we have been paying for a voicemail service that we have not been utilizing for several years. My head of IT has tried to cancel this service several times with no luck and I have tried as well. We have both called, been re-routed to several different numbers, told to call other numbers (one of which was an inaccurate phone number) and the final number continues to disconnect. I am simply wanting to disconnect the service, but there is no one who seems to be able to do this or interested in helping accomplish the task.
      Read More

      Customer Reviews

      88 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cardinal

      1 star

      03/15/2024

      I was forced to switch my telephone copper line system to fiber optic as altafiber refused to fix the loud hum on my telephone. The fiber optic line has an intermittent problem of sound distortion cutout on my end when I call out,the person I have called can hear my voice fine.Generally on a callback it does it a second time, and I have to call back using my cell phone.Another annoying problem is the voice mail message waiting lights don't work on any of my phones since it was switched over to fiber. I have to pick up the phone to check for the stutter tone to check if I have messages.. I have spent well over 2 hours on the phone with altafiber trying to get both these issues resolved with no success.

      Local BBB

      BBB Cincinnati

      BBB Reports On

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