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This company offers local & long distance phone services, directory assistance, wireless phone service, ADSL & high speed bandwidth Internet services.
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A BBB Accredited Business since
BBB has determined that Cincinnati Bell Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cincinnati Bell Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 988 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||543|
|Total Closed Complaints||988|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||37|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
Phone Number: 800-686-7826
Fax Number: (614) 752-8351
Type of Entity
Business ManagementMr. Ted Torbeck, C.E.O. Mr. Jack Cassidy, Vice Chairman Ms. Tara L. Khoury, Sr. VP/Chief Marketing Officer Mr. Gary Wojtaszek, C.F.O.
Telephone Companies Telephone Service - Long Distance Internet Access Provider Telephone & Television Cable Contractors Cellular Telephone Service & Supplies Paging Equipment & Service
Alternate Business NamesCincinnati Bell Wireless
Industry TipsTelephone Services, Long Distance
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview