BBB Business Review
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BBB Accredited Business since
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This company offers local & long distance phone services, directory assistance, wireless phone service, ADSL & high speed bandwidth Internet services.
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A BBB Accredited Business since
BBB has determined that Cincinnati Bell Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cincinnati Bell Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1145 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||721|
|Total Closed Complaints||1145|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
Phone Number: 800-686-7826
Fax Number: (614) 752-8351
Type of Entity
Business ManagementMr. Ted Torbeck, C.E.O. Mr. Jack Cassidy, Vice Chairman Ms. Tara L. Khoury, Sr. VP/Chief Marketing Officer Mr. Gary Wojtaszek, C.F.O.
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