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BBB Accredited Business since

Fairview Leisure, Inc.

Phone: (513) 554-0000 Fax: (513) 554-0503 10731 Reading Road, Cincinnati, OH 45241 View Additional Email Addresses View Additional Web Addresses

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This company offers inground and above ground pools, pool installation, pool repair, hot tubs, spas, outdoor  kitchens, outdoor great rooms, outdoor fireplace, grills, grill islands,  patio furniture & accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fairview Leisure, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fairview Leisure, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fairview Leisure, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 14, 2002 Business started: 05/01/2001 in OH
Type of Entity


Business Management
Mr. Rob Robertson, Owner Mr. Mark Hicks, Sales Manager
Contact Information
Principal: Mr. Rob Robertson, Owner
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Equipment & Supplies Billiard Equipment & Supplies Furniture - Outdoor Furniture - Retail Patio Equipment & Supplies Spas & Hot Tubs - Dealers Sporting Goods - Retail Umbrellas Swimming Pool Cover Sales & Service Concrete - Stamped & Decorative Saltwater Pools - Equipment & Supplies Outdoor Kitchens Pool Tables Sales Swimming Pool Kits Swimming Pools - Maintenance Swimming Pools- Above Ground SWIMMING POOLS & HOT TUBS Home Improvements

Products & Services

Fairview Leisure, Inc. sells the following brand(s): Alu-Mont, Aquachek, Asahi Pools, Bottelsen, California Umbrella, Cardinal Pools, Casual Creations, Coleman Spas, Hammerhead, Hayward, Imperial Pools, Jandy, Lamotte, Legacy Billiards, Merlin, Metroline, Outdoor Lifestyles Furniture, Pentair, Performance, Swim N Play Pools, Tri City Vinyl, Vinyl Works, Vogue Pools, Wilbar Pools

Fairview Leisure, Inc. offers the following product(s): Aboveground Pools, Billiard Tables, Cast Aluminum Furniture, Cushion Furniture, Grill Islands, Grills, Hot Tub Chemicals, Hot Tub Supplies, Hot Tubs, In Ground Pools, Outdoor Fireplace, Outdoor Furniture, Outdoor Kitchens, Patio Furniture, Patio Furniture Covers, Pergolas, Pool Chemicals, Pool Equipment, Pool Supplies, Pool Tables, Pool Toys, Sling Furniture, Spas, Swimming Pools, Umbrellas

Method(s) of Payment
Visa, M/C, Discover, Cash, Check, Financing
Refund and Exchange Policy
We gladly accept returns within a 30 day period. Please see store for details. Some restrictions apply.
Alternate Business Names
The Pool & Spa Warehouse The Pool And Spa Warehouse
Industry Tips
BBB News: Home Improvement Contract Tips
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.