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BBB Business Review

BBB Accredited Business since 8/25/2010

Pro Touch Exteriors

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Phone: (513) 807-7700 Fax: (888) 867-2195 5843 Harrison Ave  Ste 110, Cincinnati, OH 45248 View Additional Email Addresses http://www.protouchhome.com

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Description

This company offers exterior services, including roofing, siding, gutters and windows.

BBB Accreditation

A BBB Accredited Business since 8/25/2010

BBB has determined that Pro Touch Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Pro Touch Exteriors include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pro Touch Exteriors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

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Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

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See Trends in Complaints on Pro Touch Exteriors

Additional Information

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BBB file opened: July 20, 2010 Business started: 09/10/2003 Business incorporated: 04/23/2009 in OH
Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Mr. Donnie Baldwin, Owner Mr. Robert Gannon, Regional Claims Manager
Contact Information
Principal: Mr. Donnie Baldwin, Owner
Business Category

Roofing Contractors Siding Contractors Windows Gutters & Downspouts

Products & Services

Pro Touch Exteriors sells the following brand(s): Alcoa, Gaf, Owens Corning, Alcoa, Mastic, Alsco, Geldwin, IKO, GAF, Owens Corning, Alcoa, Mastic, Geldwin,

Pro Touch Exteriors offers the following product(s): Shingles, Siding, Windows, Gutter Covers , Shingles, Siding, Windows, Gutter Covers

Method(s) of Payment
Cash, Check, Paypal
Refund and Exchange Policy
Life time warranty on workmanship
Alternate Business Names
Baldwin Services LTD
Industry Tips
Home Improvement
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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