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Description

This business offers creation and marketing of products and services for enthusiasts offering a diversified portfolio of books, ebooks, magazines, events, competitions, ecommerce, education, video, and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that F & W Media, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for F & W Media, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 34 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 6
Delivery Issues 7
Guarantee/Warranty Issues 2
Problems with Product/Service 16
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

0 Customer Reviews on F & W Media, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 01, 1980 Business started: 01/01/1913 in OH Business incorporated: 06/23/2008 in DE
Type of Entity

Corporation

Business Management
Ms. Stacie Berger, VP of Communications Ms. Sara Domville, President Mr. David Nussbaum, Chairman & C.E.O.
Contact Information
Principal: Ms. Stacie Berger, VP of Communications
Business Category

Publishers - Book Magazine Sales Book, Compact Disc, & DVD Clubs Online Education

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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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