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Description

This business offers creation and marketing of products and services for enthusiasts offering a diversified portfolio of books, ebooks, magazines, events, competitions, ecommerce, education, video, and more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that F & W Media, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for F & W Media, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 66 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

66 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 15
Delivery Issues 11
Guarantee/Warranty Issues 2
Problems with Product/Service 26
Total Closed Complaints 66

Customer Reviews Summary Read customer reviews

1 Customer Review on F & W Media, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1980 Business started: 01/01/1913 in OH Business incorporated 06/23/2008 in DE
Type of Entity

Corporation

Business Management
Ms. Stacie Berger, VP of Communications Jim Ogle, Interim CEO Ms. Sara Domville, President Terence O'Toole, Board Chairman
Contact Information
Principal: Ms. Stacie Berger, VP of Communications
Principal: Jim Ogle, Interim CEO
Business Category

Publishers - Book Magazine Sales Book, Compact Disc, & DVD Clubs Online Education

Alternate Business Names
AdamsMediaStore.com Antique Trader Artist's Magazine Artist's Market Online Artist's Network eBooks Artist's Network TV Artist's Network University Registrar Artist's Studio Workshops Beadfest.com Beadwork Betterway Books Blade Magazine Blade Show Burda Style Burda Style UK Store BurdaStyle Registrar BurdaStyle TV Cloth Paper Scissors Coins Color Conference Craft Daily TV Craft University Registrar Create Mixed Media Retreat Crimson Romance eBooks DBW University Registrar Decorative Artists Book Club Decorative Artists Workbook Deer & Deer Hunting Deer & Deer Hunting Education Registrar Digital Book World Conference Drawing F & W Publications Inc. Family Tree Magazine Family Tree Magazine eBooks Family Tree University Registrar Final Draft Tutorial Fons & Porter FW Publications GardenersHub.com Goldmine Graphic Design Book Club Gun Digest Gun Digest eBooks GunDigestStore.com Handwoven Horticulture How Design eBooks HOW Design Live HOW Design TV HOW Design University Registrar HOW Dieline Forum HOW Interactive Design Competition HOW Interactive Design Conference HOW Magazine HOW Self Promotion Competition I Love Cross Stitch Interweave Crochet Interweave Knits Interweave Stitch Interweave Store Jewelry Stringing Keepsake Quilting Inc. Knitscene Knitting Lab KrauseBooks.com Lapidary Journal Jewelry Artist Living Ready Living Ready Online Store Living Ready Registrar Love Sewing New York Love Sewing Toronto Martha Pullen TV Martha’s Internet Embroidery Club Military Trader Military Vehicles MyCraftivityStore.com MyDesignShop.com MYOB Conference New Track Media North Light Art School North Light Book Club North Light Books NorthLightShop.com Numismaster Numismatic News Old Cars Price Guide Old Cars Weekly Old Cars Weekly Report Painters Books Piecework Playwriting 101 Popular Woodworking Popular Woodworking eBooks Popular Woodworking TV Print Print Regional Design Annual Competition Quilters Club of America Quilting Arts School of Art Fashion Screenwriters University Registrar Screenwriting Info Screenwriting Tutorials Sew Beautiful Sew Beautiful Class Club Shop.Everything.com ShopBlade.com ShopDeerHunting.com ShopFamilyTree.com ShopNumismaster.com ShopOldCarsWeekly.com ShopWoodworking.com Southwest Art Spin-Off Spin-Off Autumn Retreat Sports Collectors Digest Step by Step Wire Jewelry Stitch Craft Create Stitch Craft Create Live store.DigitalBookWorld.com store.MarthaPullen.com Story Magazine Story Press Story World Conference StoryLink The Artist's Magazine Annual Art Competition The Hobby Warehouse The Pastel Journal The Writer's Store Trapper Predator Caller Tucson Show Guide Watercolor Artist Weekend with the Masters Weekend with the Wire Masters Woodworking In America World Tea Academy Registrar World Tea Expo Writer's Digest Annual Writing Competition Writer's Digest Books Writer's Digest Conference Writer's Digest eBooks Writer's Digest Magazine Writer's Digest School Writer's Digest Self Published Competition Writer's Digest Tutorials Writer's Digest University Registrar Writer's Digest Workshops Writer's Market Writer's Store: Industry Insider Contest Writers Digest International WritersDigestShop.com

Customer Review Rating plus BBB Rating Summary

F & W Media, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.