BBB Business Review

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This business is not BBB accredited.

Unirush Financial Services

Find a Location

Phone: (866) 787-4227 Fax: (513) 247-2725 4701 Creek Rd  Ste, 200, Blue Ash, OH 45242 http://www.rushcard.com


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Description

This business offers prepaid debit and credit cards.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Unirush Financial Services include:

  • 1370 complaint(s) filed against business

Factors that raised the rating for Unirush Financial Services include:

  • Length of time business has been operating
  • Response to 1370 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1370 complaints closed with BBB in last 3 years | 980 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 35
Billing/Collection Issues 189
Delivery Issues 62
Guarantee/Warranty Issues 9
Problems with Product/Service 1075
Total Closed Complaints 1370

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Unirush Financial Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 21
Total Customer Reviews 23

Additional Information

BBB file opened: July 08, 2003 Business started: 01/01/2002 in OH Business incorporated 03/06/2002 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ron Hynes, C.E.O. Mr. Russell Simmons, Co Founder Mr. William Roberts, Senior Customer Service Manager
Contact Information
Principal: Mr. Ron Hynes, C.E.O.
Customer Contact: Mr. William Roberts, Senior Customer Service Manager
Principal: Mr. Russell Simmons, Co Founder
Business Category

Prepaid Debit/Credit Cards Financial Services

Alternate Business Names
Rush Card UniRush, LLC
Additional Information

RushCard has advised BBB that they experienced a significant service interruption on Monday, October 12, 2015 related to a processor conversion.  This conversion took longer than expected and after their systems came back up there were  delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect.  In addition, a small subset of cardholders were locked out of their accounts.  The system is back up and running and cardholders have access to their funds and account information.  A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts RushCard. The business has also announced a Fee Holiday beginning November 1, 2015 and continuing through February 29, 2016.    BBB will continue to monitor the situation and this review will be updated as necessary.

If you are having problems with faxed documents reaching the business, Unirush has requested that documents be faxed to (513)247-2725. Please include your first and last name, e-mail address and phone number in the attention area.

In July 2015 BBB Cincinnati began receiving complaints concerning a product called Rush Card Live. BBB contacted Unirush regarding this new business name and learned that Rush Card Live is a separate pre paid card program which is offered by the Green Dot Corporation, headquartered in Pasadena, California. Complaints or other matters concerning Rush Card Live transactions are handled by the San Jose, California BBB. Please click here for the BBB Business Review for Green Dot. 

The Rush Card is issued by MetaBank of South Dakota.   Unirush has advised BBB that they handle all Rushcard customer service issues and the inclusion of the Metabank reference on their web site is informational and not an additional contact for Ruchcard concerns.  A separate BBB Business Review on MetaBank is available.  


Industry Tips
Credit Card Companies

Customer Review Rating plus BBB Rating Summary

Unirush Financial Services has received 2.84 out of 5 stars based on 23 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.