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Phone: (866) 787-4227 Fax: (513) 247-2725 4701 Creek Rd Ste, 200, Blue Ash, OH 45242
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This business offers prepaid debit and credit cards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Unirush Financial Services include:
- 1370 complaint(s) filed against business
Factors that raised the rating for Unirush Financial Services include:
- Length of time business has been operating
- Response to 1370 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1075|
|Total Closed Complaints||1370|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||23|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ron Hynes, C.E.O. Mr. Russell Simmons, Co Founder Mr. William Roberts, Senior Customer Service Manager
Prepaid Debit/Credit Cards Financial Services
Alternate Business NamesRush Card UniRush, LLC
RushCard has advised BBB that they experienced a significant service interruption on Monday, October 12, 2015 related to a processor conversion. This conversion took longer than expected and after their systems came back up there were delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. The system is back up and running and cardholders have access to their funds and account information. A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts RushCard. The business has also announced a Fee Holiday beginning November 1, 2015 and continuing through February 29, 2016. BBB will continue to monitor the situation and this review will be updated as necessary.
If you are having problems with faxed documents reaching the business, Unirush has requested that documents be faxed to (513)247-2725. Please include your first and last name, e-mail address and phone number in the attention area.
In July 2015 BBB Cincinnati began receiving complaints concerning a product called Rush Card Live. BBB contacted Unirush regarding this new business name and learned that Rush Card Live is a separate pre paid card program which is offered by the Green Dot Corporation, headquartered in Pasadena, California. Complaints or other matters concerning Rush Card Live transactions are handled by the San Jose, California BBB. Please click here for the BBB Business Review for Green Dot.
The Rush Card is issued by MetaBank of South Dakota. Unirush has advised BBB that they handle all Rushcard customer service issues and the inclusion of the Metabank reference on their web site is informational and not an additional contact for Ruchcard concerns. A separate BBB Business Review on MetaBank is available.
Industry TipsCredit Card Companies
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