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BBB Accredited Business since

TLC Pet Transport & In Home Care, Inc.

Phone: (877) 495-7387 Fax: (859) 428-3535 View Additional Phone Numbers 540 Rainbow Dr, Crittenden, KY 41030

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This business offers pet transport services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that TLC Pet Transport & In Home Care, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for TLC Pet Transport & In Home Care, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TLC Pet Transport & In Home Care, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 06, 2007 Business started: 07/15/2001 Business incorporated 07/13/2001 in KY
Type of Entity


Business Management
Ms. Gale Lang, President
Contact Information
Principal: Ms. Gale Lang, President
Business Category

Pet Transporting Pet Sitting Services Pet Day Care Pet Services Pet Exercising Service

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: Closed
Su: Closed
H: Closed
Refund and Exchange Policy
Refund Policy: Cancellations up to one week (7 days) prior to transport being dispatched from base of origin will result in a 20% cancellation fee of the total transport cost. Pay Pal fees will not be reimbursed. Once transport has been dispatched from its base of origin, cancellation will result in absolutely no refund. Please note that transports can be dispatched as much as one week (7 days) before your assigned pick up date.

Rescheduling: A 10% rescheduling fee will apply if you need to reschedule your transport 10 days or less prior to your scheduled start date.

Deposits: A $100.00 deposit is required to book transport. Upon transport cancellations, your $100.00 deposit will be refunded.
Service Area
Entire USA (49 states)
Alternate Business Names
Pet Transport & In Home Care Inc.
Industry Tips
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.