BBB Accredited Business since
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This business offers pet transport services.
A BBB Accredited Business since
BBB has determined that TLC Pet Transport & In Home Care, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for TLC Pet Transport & In Home Care, Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Gale Lang, President
Pet Transporting Pet Sitting Services Pet Day Care Pet Services Pet Exercising Service
Hours of Operation
|M||:||8:00 AM - 6:00 PM|
|T||:||8:00 AM - 6:00 PM|
|W||:||8:00 AM - 6:00 PM|
|Th||:||8:00 AM - 6:00 PM|
|F||:||8:00 AM - 6:00 PM|
Refund and Exchange PolicyRefund Policy: Cancellations up to one week (7 days) prior to transport being dispatched from base of origin will result in a 20% cancellation fee of the total transport cost. Pay Pal fees will not be reimbursed. Once transport has been dispatched from its base of origin, cancellation will result in absolutely no refund. Please note that transports can be dispatched as much as one week (7 days) before your assigned pick up date.
Rescheduling: A 10% rescheduling fee will apply if you need to reschedule your transport 10 days or less prior to your scheduled start date.
Deposits: A $100.00 deposit is required to book transport. Upon transport cancellations, your $100.00 deposit will be refunded.