BBB Business Review

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This business is not BBB accredited.

Luxottica Retail North America Inc.

Find a Location

Phone: (513) 765-6000 Fax: (513) 765-6294 View Additional Phone Numbers 4000 Luxottica Pl, Mason, OH 45040 View Additional Web Addresses

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This company offers eyewear sales & service.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

418 complaints closed with BBB in last 3 years | 179 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 13
Delivery Issues 27
Guarantee/Warranty Issues 26
Problems with Product/Service 325
Total Closed Complaints 418

Additional Complaint Information

Lenscrafters Inc. is headquarted in Mason, OH.  Complaints in this report may be from consumers across the country. However, many BBB's also issue reports on local Lenscrafters franchise locations.  Separate BBB reports on franchise locations may be available at

Customer Reviews Summary Read customer reviews

27 Customer Reviews on Luxottica Retail North America Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 3
Negative Experience 20
Total Customer Reviews 27

Additional Information

BBB file opened: May 01, 1983 Business started: 12/01/1982 in OH Business incorporated 12/19/1991 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Board of Ophthalmic Dispensers
911 Leawood Drive, Frankfort KY 40601
Phone Number: 502-564-3296, ext. 228
Fax Number: 502-696-4961

Ohio Optical Dispensers Board
77 S High Street, 16th Floor, Columbus OH 43215
Phone Number: (614) 995-5392
Fax Number: (614) 466-9709

Ohio State Board of Optometry
77 S High Street, 16th Floor , Columbus OH 43266
Phone Number: (614) 466-5115

Optometric Examiners, Kentucky Board of
163 W. Short Street Suite 550 , Lexington KY 40507
Phone Number: 859-246-2744
Fax Number: 859-246-2746

Type of Entity


Business Management
Mr. Kerry Bradley, Chief Operating Officer Mr. Leonardo Del Vecchio, CEO- executive markets Andrea Guerra, CEO Mr. Massimo Vian, CEO - Product and Operations
Contact Information
Principal: Mr. Kerry Bradley, Chief Operating Officer
Related Businesses
EyeMed Vision Care, LLC
Business Category

Opticians Sunglasses Optometrists Contact Lenses Optical Goods - Retail

Alternate Business Names
D O C Optics Corporation LensCrafters Luxottica Group Pearle Vision Sunglass Hut International Sunglass Station 161 Target Optical
Additional Information

In 2004, Luxottica Retail acquired Cole National that operated all Sears Optical locations. This company also operates under the name Pearle Vision Centers.

Industry Tips
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.