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LensCrafters Inc.

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Phone: (513) 765-6000 Fax: (513) 765-6294 View Additional Phone Numbers 4000 Luxottica Pl, Mason, OH 45040 View Additional Web Addresses


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This company offers eyewear sales & service.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

451 complaints closed with BBB in last 3 years | 142 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 47
Billing/Collection Issues 14
Delivery Issues 25
Guarantee/Warranty Issues 31
Problems with Product/Service 334
Total Closed Complaints 451

Additional Complaint Information

Lenscrafters Inc. is headquarted in Mason, OH.  Complaints in this report may be from consumers across the country. However, many BBB's also issue reports on local Lenscrafters franchise locations.  Separate BBB reports on franchise locations may be available at

Customer Reviews Summary Read customer reviews

10 Customer Reviews on LensCrafters Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: May 01, 1983 Business started: 12/01/1982 in 0
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Board of Ophthalmic Dispensers
911 Leawood Drive, Frankfort KY 40601
Phone Number: 502-564-3296, ext. 228
Fax Number: 502-696-4961

Ohio Optical Dispensers Board
77 S High Street, 16th Floor, Columbus OH 43215
Phone Number: (614) 995-5392
Fax Number: (614) 466-9709

Ohio State Board of Optometry
77 S High Street, 16th Floor , Columbus OH 43266
Phone Number: (614) 466-5115

Optometric Examiners, Kentucky Board of
1000 West Main Street , Georgetown KY 40324
Phone Number: (502) 863-5816

Type of Entity


Business Management
Mr. Kerry Bradley, Chief Operating Officer Andrea Guerra, CEO Ms. Maria Nunez, Customer Relations Specialist
Contact Information
Principal: Mr. Kerry Bradley, Chief Operating Officer
Related Businesses
EyeMed Vision Care, LLC
Business Category

Opticians Sunglasses Optometrists Contact Lenses Optical Goods - Retail

Alternate Business Names
D O C Optics Corporation Luxottica Group Pearle Vision Sears Optical Sunglass Hut International Sunglass Station 161 Target Optical
Additional Information

In 2004, Luxottica Retail acquired Cole National that operated all Sears Optical locations. This company also operates under the name Pearle Vision Centers.

Industry Tips
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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