BBB Business Review
This Business is not BBB accredited
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This company offers eyewear sales & service.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for LensCrafters Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 464 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||336|
|Total Closed Complaints||464|
Additional Complaint Information
Lenscrafters Inc. is headquarted in Mason, OH. Complaints in this report may be from consumers across the country. However, many BBB's also issue reports on local Lenscrafters franchise locations. Separate BBB reports on franchise locations may be available at www.bbb.org.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio State Board of Optometry
77 S High Street, 16th Floor , Columbus OH 43266
Phone Number: (614) 466-5115
Optometric Examiners, Kentucky Board of
1000 West Main Street , Georgetown KY 40324
Phone Number: (502) 863-5816
Type of Entity
Business ManagementMr. Kerry Bradley, Chief Operating Officer Andrea Guerra, CEO Ms. Maria Nunez, Customer Relations Specialist
Related BusinessesEyeMed Vision Care, LLC
Opticians Sunglasses Optometrists Contact Lenses Optical Goods - Retail
Alternate Business NamesD O C Optics Corporation Luxottica Group Pearle Vision Sears Optical Sunglass Hut International Sunglass Station 161 Target Optical
In 2004, Luxottica Retail acquired Cole National that operated all Sears Optical locations. This company also operates under the name Pearle Vision Centers.