BBB Accredited Business since
Phone: (513) 942-7225
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This business offers residential and commercial moving and storage.
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A BBB Accredited Business since
BBB has determined that Move it Now Cincinnati meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for Move it Now Cincinnati. BBB of Akron has the full report as that BBB handles all complaints for Move it Now Cincinnati.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43215
Phone Number: 800-686-7826
Fax Number: (614) 752-8351
Federal Motor Carrier Safety Administration
1200 New Jersey Ave, SE, Washington DC 20590
Phone Number: 855-368-4200
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dan Focareto, General Manager
Moving & Storage Company Movers
Method(s) of PaymentCash, Personal Check, Business Check, Cashiers Check, MasterCard, Visa, American Express, Discover and Debit Card
Alternate Business NamesKGH, LLC Move It Now
Industry TipsBBB News: Moving Tips Moving & Storage, Local Moving, Interstate
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|Neutral Review||3 points per review|
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Problems with Product/Service
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Complaint: My property ( a couch) was damaged during a move. Management came out and reviewed the damage. I was told they were unable to repair it. They said they would replace my couch. After shopping for a new couch and getting repair estimates, the manager *** ** stopped contacting me back and refuses to return any calls.
Desired Settlement: I would like the repair amount paid to me as I was told initially would happen.
Per telephone conversation 7/9/15 at 11:50 am
The owner, *** ******** called. He was trying to work with the customer. He asked her to obtain estimates. Her first estimate was for approximately $1600. He told her they would consider it. She gave him additional quotes, each was higher than the last. The final price she set for replacement for $3000. She told him she has had the couch for a while and it has sentimental value. This is a sectional couch and involves a tear of approx 3 inches in a piece of the sectional under a cushion.
Her move only cost around $800. He has tried to work with her. He is going to contact her directly to work out a resolution. He will keep me informed of what happens and what resolution they agree to.
Business Response: We are willing to have this issue resolved as soon as possible. We were trying to do the right thing early on, but when the repair/replacement value was doubled we did feel we were being taken advantage of. Considering we are only responsible to pay the depreciated value of the item. We are willing to even look past that and write a check for $1600.00. It is around double the cost of your move and enough to buy another couch like the customer had stated early on. Normally we take the replaced said piece in a matter like that, but we will not ask nor expect to do so in this matter. I am sorry it got to this point, and I assure you this is not the norm when it comes to us and the way we run our business, and I apologize for how long this has been drawn out.
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