BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers residential moving & storage services.
Request a Quote
A BBB Accredited Business since
BBB has determined that Jeffers Moving & Storage Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Jeffers Moving & Storage Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43215
Phone Number: 800-686-7826
Fax Number: (614) 752-8351
Type of Entity
Business ManagementMr. Joe Shelton, Owner
Movers Storage Units - Household & Commercial Moving & Storage Company
Industry TipsBBB News: Moving Tips Choosing a Storage Facility Moving & Storage, Local Moving, Interstate
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 4250
Cincinnati, OH 45242
890 Kieley Place
Cincinnati, OH 45217 (513) 232-9131 (513) 631-1435 (513) 793-7264 Directions
PO Box 10
Amelia, OH 45102
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (513) 232-9131(Phone)
- (513) 793-7264(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I hired this Company to move me to my new address. They assured me they would start at 8:00 am and they did not arrive til closer to 12:30 pm. I had to alter my plans for the day. I was solely relying on them by this point and needed to move so I had to proceed. They moved me nicely, sufficiently, and even quickly. But when they began to quote the price I felt locked in and I felt it was a little to steep for me to pay. The amount was $411. I lived in a small 1 room apartment and that seemed a bit much. We agreed upon $109 for 2 men per hour - I was not aware of the mileage, but that was okay. I later called the business before filing a complaint with you and the owner agreed that they over charged me for the time. He said he would only charge me for 3 hours as opposed to the 3 - 1/2 hours originally charged and would send me a check in the mail... that was approx. 1 month ago. I have not received a check, my mail is forwarded if it was mistakenly sent to the old address and they have my phone number. I was hurt when they charged me so much, when you are moving every penny counts. Then when I called and he said he would send me the check I trusted him and was hopeful. This just makes me feel that this is not a reputable Company. I checked with you first and found them here is the reason I chose them. Please help however you can. Thank you.
Desired Settlement: He promised to send me check for $65 - I felt that was not enough; but I am happy with that.
Business Response: 3/24/15 -- Called and spoke with *** *******. He said the complaint had been dumped into his spam mail and he just noticed it yesterday. He couldn't open the file so I read him the complaint over the phone. He was familiar with the situation. He is putting a check in the mail for $65 to ***** ****** Said he had intended to do this earlier but didn't get to it. He also said he would call Ms. Wills today to let her know he is mailing the check today.
Better Business Bureau:
Read Complaint Details
Complaint: I hired the Jeffers to move me. When I called to set up the move I spoke with the owner of the company. My move was to start a 8am on Wed. morning. The movers came at 8 15. ne of the movers asked if he could put a bottle of water in my freezer. I looked at him. He put it in the freezer any way. Then they started. Then they went to the truck and was there for about 15 mins. I told them we need to get this done. Then they started working. finally got everything on the truck after so many breaks The one mover told me he was blind. I told him he should not be doing this kind of work. So we get to the new place. I come and show then how to get moving. One of the movers is standing drinking more water. Talking about how hot he was. I told them we need to get this done. I dHe no not see them for a little while. I go looking for them One is standing looking out of the window. I told him I need to get this done please. He got very upset and was talking very loud. I went to the back to call the owner back. To tell him what was happening. He seem like he didn't care at all. So then the movers gave me my bill. It was $486 I told them no way. I am only paying for the time they were working. I called the owner. He and I went around and around. Then we came to 360. I paid it. Before the movers Left I saw a big hole in the back of one of my dresser. I showed it to the movers. Then I saw other thing that were damaged. The then the mover asked me to sign that everything was fine I told him no. I called the owner I was upset. He told me he would come out to see the damage. Three days went by. I called him he said he was on his way. I waited for three hours. He finally came. He did not take any pictures. He looked and told me some one would call me. I waited two weeks no call. I called him back he told me he was working on it and I would get some thing in the mail. Nothing ever came in the mail. I called back. He said he was done working on it and put it in the mail.. Nothing ever came. I called him today 9-9-14. He told me to have some one to come fix my thing and send him the bill. I told him no. I told him to send some one. Then he got up set and said he was done with it. I told him my things needs to be fixed. He told me to have it fixed and he would pay me back. I told him no. Then he got very upset and ended the call.
Desired Settlement: I want my things fixed the are not that old.
Movers arrived within 10-15 minutes of arranged time, customer told movers she had a plane to catch (which she did not tell us about beforehand) and could they hurry up. Customer got in the way telling the movers how to do their job, which caused delays, and refused to pay the entire bill, citing damages. I inspected the items and offered to accept the amount she had paid, letting her keep the rest for damages. The looking out the window issue the customer referred to was the mover looking for a shortcut into the apartment complex to save time unloading. Customer was charged $486.00 for 4.5 hours and she paid $360.00.
Better Business Bureau:
I made the owner aware of this problem right away. He has never tried to fix the problem.
My daughter dresser has a very big hole in the back. My dresser is a lot of scratches on one side.
My dinning room table has very big nicks in it on one side. My dinning china in very big nicks in it.
The movers did not work the hole time they were there. Yes I had to ask them to keep working
they keep stopping for water breaks and the mover was day dreaming out of the window. One of the movers told me he was blind. I told him he
should not have this job. I have tried to get this matter taken care of. The owner came to see
the damages. He took no pictures no notes. He just walked out of the door and said
someone would get back to me. No one ever did so I had to call him many of times.
He just told me lies. He told me he mailed something to me. Nothing ever came so I called him
back. Then the owner tried to trick me into paying to have my things fixed. I told him no he
got upset. And ended the call. I have not spoken to him since then.
This is not a good company for any one to use. The one mover that told me he was blind got very
loud in the hall way. After I asked him to get back to work. I told the owner about that to he never
said nothing about it.
Consumer Response: Per phone call: The customer did not receive a written estiimate. She only received a verbal of 325.00
Customer Reviews Summary