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This Business is not BBB accredited

US Beef Cincinnati LLC

Phone: (513) 682-4858 3210 Profit Dr, Fairfield, OH 45014


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for US Beef Cincinnati LLC include:

  • Length of time business has been operating
  • 37 complaints filed against business
  • Failure to respond to 2 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • 1 serious complaint filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 22
Total Closed Complaints 37

Additional Complaint Information

BBB indicated this business had a pattern of complaints concerning product issues, refund or exchange issues and customer service issues.  According to some complaints, consumers stated they were dissatisfied with the quality of meat they received from the business and were unable to return the products for a refund or exchange. Some consumers also stated their calls to the business were not returned. 

On November 22, 2013 BBB met with the business to discuss our concerns.  The business told BBB that they switched to a new meat wholesale distributor in an effort to improve the quality of the meat. The business also implemented new return policies and presented these policies to the consumer at the time of purchase.  The business also began documenting their internal complaint handling procedures to improve customer service.  

A follow up review of the business's complaints found that although product complaints are on the decline, the business continues to receive complaints about the difficulty returning items and poor customer service.  In addition, another pattern has emerged since last meeting concerning sales practice issues. According to complaints, some consumers state they were subjected to high pressure sales tactics and were targeted by the business because they were elderly.  Consumers also state they were denied assistance or refunds because the salesperson that sold them the meat was a contractor and not an employee of the business.

On June 27, 2014 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, the business has not responded to our request.

Customer Reviews Summary Read customer reviews

13 Customer Reviews on US Beef Cincinnati LLC
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 1
Negative Experience 6
Total Customer Reviews 13

Additional Information

BBB file opened: November 29, 2011 Business started: 11/01/2011 in OH Business incorporated: 11/07/2013 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Joey Traum, Owner Mr. Scott Traum, President Katie Bittner, Customer Service Manager
Contact Information
Principal: Ms. Joey Traum, Owner
Principal: Mr. Scott Traum, President
Business Category

Meat - Wholesale Food - Sales & Delivery

Alternate Business Names
U.S. Beef
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

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Types of Complaints Handled by BBB

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BBB Complaint Process

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