BBB Business Review
This Business is not BBB accredited
Phone: (513) 682-4858 3210 Profit Dr, Fairfield, OH 45014
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for US Beef Cincinnati LLC include:
- Length of time business has been operating
- 34 complaints filed against business
- 1 complaint filed against business that was not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for US Beef Cincinnati LLC include:
- Response to 34 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||21|
|Total Closed Complaints||34|
Additional Complaint Information
BBB indicated this business had a pattern of complaints concerning product issues, refund or exchange issues and customer service issues. According to some complaints, consumers stated they were dissatisfied with the quality of meat they received from the business and were unable to return the products for a refund or exchange. Some consumers also stated their calls to the business were not returned.
On November 22, 2013 BBB met with the business to discuss our concerns. The business told BBB that they switched to a new meat wholesale distributor in an effort to improve the quality of the meat. The business also implemented new return policies and presented these policies to the consumer at the time of purchase. The business also began documenting their internal complaint handling procedures to improve customer service.
A follow up review of the business's complaints found that although product complaints are on the decline, the business continues to receive complaints about the difficulty returning items and poor customer service. In addition, another pattern has emerged since last meeting concerning sales practice issues. According to complaints, some consumers state they were subjected to high pressure sales tactics and were targeted by the business because they were elderly. Consumers also state they were denied assistance or refunds because the salesperson that sold them the meat was a contractor and not an employee of the business.
On June 27, 2014 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, the business has not responded to our request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Joey Traum, Owner Mr. Scott Traum, President Katie Bittner, Customer Service Manager
Meat - Wholesale Food - Sales & Delivery