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The Eagle Group, LLC

Phone: (859) 331-5700 Fax: (859) 360-6196 3033 Dixie Hwy  Ste 206, Edgewood, KY 41017 View Additional Email Addresses http://www.eaglemarketinggroup.net/

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The Eagle Group, LLC include:

  • Length of time business has been operating
  • 17 complaints filed against business
  • Failure to respond to 17 complaints filed against business
  • Government action(s) against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 17

Additional Complaint Information

According to complaints received at BBB, this business has a pattern of complaints concerning delivery issues, product issues and customer service issues.  Specifically, consumers tell us the business fails to deliver copies of the printed advertisement.  Some that receive their advertisements are disappointed with the quality.  The business has failed to provide some consumers proof that the television or radio spots they purchased aired as promised.  Consumers also tell us they experience difficulty contacting the company by phone or email.  According to BBB files, the company responded to one complaint by issuing a refund to the consumer.  In many cases the business did not respond to the complaint. On April 12, 012 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, the business has not responded to our request.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Eagle Group, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: March 18, 2010 Business started: 03/22/2010 in KY
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Billie Terry, Executive Director Ms. Billie Finnell, Owner
Contact Information
Customer Contact: Ms. Billie Finnell, Owner
Principal: Ms. Billie Terry, Executive Director
Related Businesses
Sports Schedules Ltd
Business Category

Marketing Consultants

Alternate Business Names
The Eagle Marketing Group
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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