BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for The Eagle Group, LLC include:
- Length of time business has been operating
- 17 complaints filed against business
- Failure to respond to 17 complaints filed against business
- Government action(s) against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||17|
Additional Complaint Information
According to complaints received at BBB, this business has a pattern of complaints concerning delivery issues, product issues and customer service issues. Specifically, consumers tell us the business fails to deliver copies of the printed advertisement. Some that receive their advertisements are disappointed with the quality. The business has failed to provide some consumers proof that the television or radio spots they purchased aired as promised. Consumers also tell us they experience difficulty contacting the company by phone or email. According to BBB files, the company responded to one complaint by issuing a refund to the consumer. In many cases the business did not respond to the complaint. On April 12, 012 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, the business has not responded to our request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Billie Terry, Executive Director Ms. Billie Finnell, Owner
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