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This Business is not BBB accredited

MRSI

Additional Locations

Phone: (513) 579-1555 Fax: (513) 562-8819 View Additional Phone Numbers 310 Culvert St FL 2, Cincinnati, OH 45202 http://www.mrsi.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers consumer and business to business market research services. Phone calls made from the MRSI call center are strictly for market research opinion surveys. MRSI does not conduct any telephone solicitation, nor does MRSI use the information that is collected to solicit the sale of consumer goods. Therefore, MRSI is not subject to the telemarketing restrictions described under the Do Not Call legislation. 

MRSI does maintain an internal “do not call” database as a courtesy to individuals who prefer to not be called for research purposes. To join the MRSI's internal "do not call" database, either call MRSI at 1-800-SAY-MRSI (1-800-729-6774), email MRSI at donotcall@mrsi.com or mail your request to:

MRSI Call Center Operations
110 Boggs Lane, Suite 380
Cincinnati, Ohio 45246  


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MRSI include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 74 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

74 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 63
Total Closed Complaints 74

Customer Reviews Summary Read customer reviews

5 Customer Reviews on MRSI
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: February 01, 1981 Business started: 09/10/1973 Business incorporated: 09/10/1973 in OH
Type of Entity

Corporation

Business Management
Mr. Joseph Todd Earhart, President Ms. Mimi Moller, Director of Human Resources
Contact Information
Principal: Mr. Joseph Todd Earhart, President
Customer Contact: Ms. Valerie Enderle, Director of Call Center Operations
Business Category

Market Research & Analysis

Alternate Business Names
Marketing Research Services Inc. ORC International
Industry Tips
Market Research

Customer Review Rating plus BBB Rating Summary

MRSI has received 4.4 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.