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BBB Accredited Business since

Excellence by Nature, LLC

Phone: (859) 283-1130 Fax: (859) 283-2010 9250 Brookfield Court  Suite 400, Florence, KY 41042

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This business offers fabrication and installation of countertops, including granite, marble, limestone, quartz, solid surface, laminate and tile.  They also sells sinks, tile, faucets, cabinetry and cabinetry hardware.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Excellence by Nature, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Excellence by Nature, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Excellence by Nature, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 26, 2007 Business started: 01/01/2005 in KY Business incorporated 01/04/2005 in KY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matthew Hoff, Owner Ms. Sarah Hoff, Owner
Contact Information
Principal: Mr. Matthew Hoff, Owner
Principal: Ms. Sarah Hoff, Owner
Business Category

Marble & Granite Installation, Stonework Fabrication Granite Marble - Natural

Products & Services

Excellence by Nature, LLC sells the following brand(s): Caesarstone, Cambria, Corian, Formica, Granite, LG Viatera, Silestone, Wilsonart, Zodiaq

Excellence by Nature, LLC offers the following product(s): Cabinetry Hardware, Cabinets, Faucets, Granite, Laminate, Quartz, Sinks, Solid Surface, Tile

Hours of Operation
Monday - Friday
9:00am - 5:00pm

9:00am - 1:00pm

Method(s) of Payment
Cash, Check, Visa, MasterCard, and Discover
Service Area
Alternate Business Names
EBN Granite
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.