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          Mass Marketing Inc. has 1 locations, listed below.

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            Business ProfileMass Marketing Inc.

            Map Publisher
            BBB accredited business

            Contact Information

            7209 Dixie Highway

            Fairfield, OH 45014

            Visit Website
            (513) 870-9000

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/22/1993

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Mass Marketing Inc. in Fairfield, OH offers national map publishing.

            Business Details

            Location of This Business
            7209 Dixie Highway, Fairfield, OH 45014
            BBB File Opened:
            4/1/1977
            Years in Business:
            47
            Business Started:
            4/1/1977
            Business Incorporated:
            4/1/1977
            Accredited Since:
            9/22/1993
            Type of Entity:
            Corporation
            Alternate Business Name
            • Merchant Maps
            Business Management
            • Mr. Donald J. Mueller, President
            Contact Information

            Principal

            • Mr. Donald J. Mueller, President
            Additional Contact Information

            Fax Numbers

            • (513) 874-0800
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            01/02/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Just sent a cease and desist letter to this company. It astonishes me that a company of this nature is still in business. We have done business with them for a couple years now and our small company recently grew and became corporate. With our new business model in place we sent them over an ROI request asking some basic questions to measure our returns on 12/7/2023 . They ignored our email request all together and then sent an invoice on 12/19/23 even though we made it clear we needed to have our questions answered before moving forward. We sent a second email stating that we would not be moving forward with them until they could answer our questions on 12/22/23. This went ignored for over 2 weeks. They then called us on 1/2/24 and basically stated they are billing us, and I quote "we have an email here saying you were moving forward so it's not our problem and we are not providing any further information per your ROI request" and then hung up the phone. **** was the rep.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            C.V.

            04/03/2024

            Sketchy company. They called to try to get us to buy an ad in their map and were extremely pushy. Furthermore, they couldn't provide any samples of their maps, couldn't name a single business around me that carries the map, couldn't send me a digital version of the map, couldn't name a single business that advertises with them. Seems quite obviously a scam to me.

            Mass Marketing Inc. Response

            04/04/2024

            We are sorry that you had a bad experience with our Sales Representative ****. We have been in business for 47 years, and have an A+ rating with the BBB. Our sales are based on a verbal ok, with nothing due until the maps are delivered and you are happy with your advertisement, it is only at that time we take payment. A proof is always sent ahead of time for your review/corrections and final OK. We do not give out specific information of other accounts, as I am sure most businesses do not, and we do not provide hard copies of the maps to prospective customers. We have a website that we ask people to go to to look at our maps online so that they may see our product. I spoke with ****, and she said that she did give you 1 business that was in your area, and you replied that you didn't know that business. We apologize for the misunderstanding and that you felt our sales rep was pushy. We have spoken to her regarding her interaction with you.

            Customer Response

            04/05/2024

            Lies. The only business she mentioned is the library, we know them well and work with them, they are right down the street. I told her I'll go pick up a copy of the mail there first, and then she suddenly said: "Of well they don't have any right now." Pretty obvious they don't carry them and when I asked an employee there, they said they'd never heard of this map. You're rep hung up on me when I asked for an email with more details. This is obviously a scam.

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