This business is not BBB accredited.Additional Locations
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This company offers home, garden and patio products via catalog and website.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Improvements Catalog include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 14 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||14|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMs. Sharon Kives, Operations Manager Mr. Charlie Pellenberg, Brand President Ms. Sheila Howell, Vice President of Marketing
Related BusinessesTravelSmith Outfitters, Inc. Frontgate Catalog Cornerstone Brands, Inc. Ballard Designs Outlet
Mail Order & Catalog Shopping
Method(s) of PaymentCheck, money order, Visa, MC, Amex, Discover
Refund and Exchange PolicyAt Improvements, we're committed to providing products that perform as promised. If you're not happy with your purchase for any reason, let us know and we'll make it right. Simply return it within 90 days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding S&H). The choice is yours.
In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.
Exceptions: Holiday merchandise returns will not be accepted after 30 days from the date of purchase.
Any products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.
Alternate Business NamesHSN Catalog Services, Inc. Improvements
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview