BBB Business Review

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This business is not BBB accredited.

Gardens Alive Inc.

Additional Locations

Phone: (513) 354-1482 View Additional Phone Numbers 5100 Schenley Pl, Greendale, IN 47025 http://www.gardens-alive.com View Additional Web Addresses


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Description

This company offers gardening supplies via mail order.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Gardens Alive Inc. include:

  • 77 complaint(s) filed against business

Factors that raised the rating for Gardens Alive Inc. include:

  • Length of time business has been operating
  • Response to 77 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

77 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 11
Delivery Issues 22
Guarantee/Warranty Issues 2
Problems with Product/Service 28
Total Closed Complaints 77

Additional Complaint Information

The Cincinnati BBB handles all complaints on this company.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Gardens Alive Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: May 11, 1987 Business started: 01/01/1986
Type of Entity

Corporation

Business Management
Mr. Niles Kinerk, President Ms. Kim Jordan Mr. Doug Martin, Customer Svc Operations Mgr
Contact Information
Customer Contact: Ms. Kim Jordan
Principal: Mr. Niles Kinerk, President
Business Category

Mail Order & Catalog Shopping Nurseries - Plants, Trees Plants - Retail Seeds & Bulbs - Retail Lawn & Garden Equipment & Supplies

Alternate Business Names
Audubon Workshop Breck's Bulbs Fields, Henry Gurney's Seed & Nursery Gurney's Seed & Nursery Co. Gurney's Seed & Nursery Company Henry Field's Seed & Nursery Co. Henry Field's Seed & Nursery Company Michigan Bulb Co. Michigan Bulb Company Rocky Meadow Orchard & Nursery RSH Catalog Scarlet Tanager LLC dba Michigan Bulb Company Spilsbury Puzzles Games and More Spring Hill Nurseries Springhill Nursery
Additional Information

This company's new return policy states that if anything you try from their online or mail order catalog is not completely to your satisfactoin, they will refund your money. Previously the policy stated a replacement would be provided.


Customer Review Rating plus BBB Rating Summary

Gardens Alive Inc. has received 3.91 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.