BBB Business Review
This Business is not BBB accredited
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This company offers gardening supplies via mail order.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Gardens Alive Inc. include:
- 88 complaints filed against business
Factors that raised the rating for Gardens Alive Inc. include:
- Length of time business has been operating.
- Response to 88 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||38|
|Total Closed Complaints||88|
Additional Complaint Information
The Cincinnati BBB handles all complaints on this company.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. Niles Kinerk, President Ms. Kim Jordan Mr. Doug Martin, Customer Svc Operations Mgr
Mail Order & Catalog Shopping Nurseries - Plants, Trees Plants - Retail Seeds & Bulbs - Retail Lawn & Garden Equipment & Supplies
Alternate Business NamesAudubon Workshop Breck's Bulbs Fields, Henry Gurney's Seed & Nursery Gurney's Seed & Nursery Co. Gurney's Seed & Nursery Company Henry Field's Seed & Nursery Co. Henry Field's Seed & Nursery Company Michigan Bulb Co. Michigan Bulb Company Rocky Meadow Orchard & Nursery RSH Catalog Scarlet Tanager LLC dba Michigan Bulb Company Spilsbury Puzzles Games and More Spring Hill Nurseries Springhill Nursery
This company's new return policy states that if anything you try from their online or mail order catalog is not completely to your satisfactoin, they will refund your money. Previously the policy stated a replacement would be provided.