BBB Business Review
This Business is not BBB accredited
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This company offers rods, reels and other fishing supplies.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Cast Away Lakes, LLC include:
- 35 complaints filed against business
- Length of time business has taken to resolve complaint(s)
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Cast Away Lakes, LLC include:
- Length of time business has been operating.
- Response to 35 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||35|
Additional Complaint Information
BBB has indicated a pattern of complaints concerning delivery and customer service issues. Some complaints state that products ordered from this business are late to arrive or are never delivered. Consumers also describe difficulty reaching the business by phone or email. The business has responded to some complaints by explaining the items were on back order or that they did ship the items to the consumers. The business has resolved some complaints by offering refunds. On April 10, 2013, BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, the business has not responded to our request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Jane Berry, Owner
Mail Order & Catalog Shopping Internet Shopping U-Catch Fishing Hunting & Fishing Services