BBB Business Review
This Business is not BBB accredited
911 Reflective Signs
Phone: (513) 340-1733 6032 Colter Ave, Mount Washing, OH 45230
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This business goes door to door selling reflective mailbox stickers.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for 911 Reflective Signs include:
- BBB does not have sufficient information to determine how long this business has been operating
- 51 complaints filed against business
- Failure to respond to 11 complaints filed against business
- 8 complaints filed against business that were not resolved
- 43 serious complaints filed against business
- Overall complaint history with BBB
- BBB does not have sufficient background information on this business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||51|
Additional Complaint Information
Complaints against this business indicate a pattern concerning service issues. Consumers tell BBB that they paid $20 to the business to install reflective address numbers on their mailboxes, but the business did not return to complete the job. On April 23, 2014, BBB teleconference with the business to discuss our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. David Marrs, owner of 911 Reflective Signs indicated to BBB that he has implemented new steps to clear up consumer complaints filed at BBB. He stated he would respond to consumers in a more timely manner. BBB will continue to monitor this business.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Business ManagementMr. David Marrs, Owner
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Letters - Sign Signs
Mail sent to 4153 Mount Carmel Tobasco Rd, Cincinnati, OH 45255 and 1122 Orchard Ln, Amelia, OH 45102 has been returned by the post office. The business has not provided a current address.