BBB Business Review

Text Sizesmallmediumlarge

This Business is not BBB accredited

911 Reflective Signs

Phone: (513) 340-1733 6032 Colter Ave, Mount Washing, OH 45230 ! There is an alert on 911 Reflective Signs !


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business goes door to door selling reflective mailbox stickers.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

92 complaints closed with BBB in last 3 years | 54 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 70
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 92

Additional Complaint Information

Complaints against this business indicate a pattern concerning service issues.  Consumers tell BBB that they paid $20 to the business to install reflective address numbers on their mailboxes, but the business did not return to complete the job.

On April 23, 2014, BBB teleconference with the business to discuss our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. David Marrs, owner of 911 Reflective Signs indicated to BBB that he has implemented new steps to clear up consumer complaints filed at BBB. He stated he would respond to consumers in a more timely manner. Complaints continue to indicate a pattern concerning service issues.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on 911 Reflective Signs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: February 25, 2013
Business Management
Mr. David Marrs, Owner
Contact Information
Principal: Mr. David Marrs, Owner
Related Businesses
Ohio Valley Exteriors LLC Marquee Photography Shooting Star Photography
Business Category

Letters - Sign Signs

Additional Information

Mail sent to 4153 Mount Carmel Tobasco Rd, Cincinnati, OH 45255 and 1122 Orchard Ln, Amelia, OH 45102 has been returned by the post office. The business has not provided a current address.

Out of Business

Owner David Marrs informed BBB on September 12, 2014 that 911 Reflective Signs is no longer in business. 

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.