BBB Business Review

This Business is not BBB accredited

911 Reflective Signs

Phone: (513) 340-1733 6032 Colter Ave, Mount Washing, OH 45230 ! There is an alert on 911 Reflective Signs !


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This business goes door to door selling reflective mailbox stickers.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

92 complaints closed with BBB in last 3 years | 58 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 70
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 92

Additional Complaint Information

Complaints against this business indicate a pattern concerning service issues.  Consumers tell BBB that they paid $20 to the business to install reflective address numbers on their mailboxes, but the business did not return to complete the job.  On April 23, 2014, BBB teleconference with the business to discuss our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. David Marrs, owner of 911 Reflective Signs indicated to BBB that he has implemented new steps to clear up consumer complaints filed at BBB.  He stated he would respond to consumers in a more timely manner. BBB will continue to monitor this business. 

Customer Reviews Summary Read customer reviews

5 Customer Reviews on 911 Reflective Signs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: February 25, 2013
Business Management
Mr. David Marrs, Owner
Contact Information
Principal: Mr. David Marrs, Owner
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Business Category

Letters - Sign Signs

Additional Information

Mail sent to 4153 Mount Carmel Tobasco Rd, Cincinnati, OH 45255 and 1122 Orchard Ln, Amelia, OH 45102 has been returned by the post office. The business has not provided a current address.

Out of Business

Owner David Marrs informed BBB on September 12, 2014 that 911 Reflective Signs is no longer in business. 

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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

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Types of Complaints Handled by BBB

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According to information in BBB files, this business is no longer in business.