BBB Business Review
This Business is not BBB accredited
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Change My Address is independently owned and operated and is not affiliated with the United States Postal Service. According to the disclaimer on the business’s website, the business acts as a third party agent, processing change of address requests through the United States Post Office. Change My Address charges $19.95 to cover their costs to process the request and other services, which includes the $1.00 processing fee charged by the USPS for submitting an online address change of address request.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Change My Address include:
- Length of time business has been operating
- 768 complaints filed against business
- Failure to respond to 20 complaints filed against business
- 16 complaints filed against business that were not resolved
- Length of time business has taken to resolve complaint(s)
- Government action(s) against business
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||221|
|Total Closed Complaints||768|
Additional Complaint Information
This business has a pattern of complaints concerning service, customer service and refund issues. According to complaints, consumers tell us that after paying $19.95, the business did not provide the Change of Address service. Consumers also experienced difficulty reaching the business by telephone or by email, and experienced difficulty obtaining a refund. On April 4, 2013 the business did meet with BBB to discuss these matters.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Matthew Riley, CEO
Legal Document Assistance