BBB Business Review
This Business is not BBB accredited
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Change My Address was independently owned and operated and is not affiliated with the United States Postal Service. According to the disclaimer on the business’s website, the business acted as a third party agent, processing change of address requests through the United States Post Office. Change My Address charged $19.95 to cover their costs to process the request and other services, which included the $1.00 processing fee charged by the USPS for submitting an online address change of address request.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||224|
|Total Closed Complaints||775|
Additional Complaint Information
This business had a pattern of complaints concerning service, customer service and refund issues. According to complaints, consumers told us that after paying $19.95, the business did not provide the Change of Address service. Consumers also experienced difficulty reaching the business by telephone or by email, and experienced difficulty obtaining a refund. On April 4, 2013 the business did meet with BBB to discuss these matters.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Matthew Riley, CEO
Legal Document Assistance
Alternate Business NamesChange-My-Address.com Change-of-address.us KTM Team, LLC
Out of Business
In August 2014 BBB received the following information from the business: "This business is closed, we have not been in this business since April, 2014".