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This Business is not BBB accredited

Change My Address

Additional Locations

Phone: (888) 208-1966 7770 Cooper Rd Ste 20, Cincinnati, OH 45242 View Additional Web Addresses ! There is an alert on Change My Address !


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Change My Address was independently owned and operated and is not affiliated with the United States Postal Service.  According to the disclaimer on the business’s website, the business acted as a third party agent, processing change of address requests through the United States Post Office.  Change My Address charged $19.95 to cover their costs to process the request and other services, which included the $1.00 processing fee charged by the USPS for submitting an online address change of address request.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

775 complaints closed with BBB in last 3 years | 47 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 404
Billing/Collection Issues 140
Delivery Issues 5
Guarantee/Warranty Issues 2
Problems with Product/Service 224
Total Closed Complaints 775

Additional Complaint Information

This business had a pattern of complaints concerning service, customer service and refund issues.  According to complaints, consumers told us that after paying $19.95, the business did not provide the Change of Address service.  Consumers also experienced difficulty reaching the business by telephone or by email, and experienced difficulty obtaining a refund. On April 4, 2013 the business did meet with BBB to discuss these matters. 

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Change My Address
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 13

Additional Information

BBB file opened: February 27, 2013 Business started: 12/03/2012 in OH Business incorporated: 12/03/2012 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matthew Riley, CEO
Contact Information
Principal: Mr. Matthew Riley, CEO
Business Category

Legal Document Assistance

Alternate Business Names KTM Team, LLC
Out of Business

In August 2014 BBB received the following information from the business: "This business is closed, we have not been in this business since April, 2014".

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

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Additional Web Addresses

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According to information in BBB files, this business is no longer in business.