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Change My Address

Additional Locations

Phone: (888) 208-1966 7770 Cooper Rd Ste 20, Cincinnati, OH 45242 https://www.change-my-address.com View Additional Web Addresses

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Description

Change My Address is independently owned and operated and is not affiliated with the United States Postal Service.  According to the disclaimer on the business’s website, the business acts as a third party agent, processing change of address requests through the United States Post Office.  Change My Address charges $19.95 to cover their costs to process the request and other services, which includes the $1.00 processing fee charged by the USPS for submitting an online address change of address request.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Change My Address include:

  • Length of time business has been operating
  • 768 complaints filed against business
  • Failure to respond to 20 complaints filed against business
  • 16 complaints filed against business that were not resolved
  • Length of time business has taken to resolve complaint(s)
  • Government action(s) against business
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

768 complaints closed with BBB in last 3 years | 566 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 401
Billing/Collection Issues 139
Delivery Issues 5
Guarantee/Warranty Issues 2
Problems with Product/Service 221
Total Closed Complaints 768

Additional Complaint Information

This business has a pattern of complaints concerning service, customer service and refund issues.  According to complaints, consumers tell us that after paying $19.95, the business did not provide the Change of Address service.  Consumers also experienced difficulty reaching the business by telephone or by email, and experienced difficulty obtaining a refund. On April 4, 2013 the business did meet with BBB to discuss these matters. 

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Change My Address
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 12

Additional Information

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BBB file opened: February 27, 2013 Business started: 12/03/2012 in OH Business incorporated: 12/03/2012 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matthew Riley, CEO
Contact Information
Principal: Mr. Matthew Riley, CEO
Business Category

Legal Document Assistance

Alternate Business Names
Change-My-Address.com Change-of-address.us KTM Team, LLC
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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