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Description

This business offers beauty consultant services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that LipoLaser of West Chester, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LipoLaser of West Chester, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on LipoLaser of West Chester, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: February 22, 2011 Business started: 07/01/2011 in OH Business incorporated 07/29/2011 in OH
Type of Entity

Corporation

Business Management
Ms. Abby McCloud, Owner Mr. Brandon McCloud, Owner
Contact Information
Principal: Ms. Abby McCloud, Owner
Principal: Mr. Brandon McCloud, Owner
Business Category

Laser Cosmetic Services

Hours of Operation
M: 9:00 AM - 6:30 PM
T: 9:00 AM - 6:30 PM
W: 9:00 AM - 6:30 PM
Th: 12:00 PM - 8:00 PM
F: 9:00 AM - 6:30 PM
S: 10:00 AM - 5:30 PM
Su: Closed
Method(s) of Payment
cash, checks and all major credit cards
Refund and Exchange Policy
CURRENT REFUND POLICY:   If for some reason you are not satisfied with the service that is provided to you, any package purchased may be transferred to another service or you may transfer the package to someone else. NO REFUNDS will be given if you have used any portion of the package you have purchased in house. If you purchased a voucher online you must contact the business from which you purchased the voucher through to receive any refund. Also, only one voucher will be accepted per client. If you purchase multiple vouchers you must contact the business from which you purchased the vouchers and request to receive a refund through that business. We will honor the price you paid for the additional voucher in our office. There are NO EXCEPTIONS to this policy.
Service Area
tri-state

Customer Review Rating plus BBB Rating Summary

LipoLaser of West Chester, Inc. has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.