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This business offers home improvements, including roofing, siding, windows, chimneys, kitchens and baths.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Columbia Exteriors, LLC include:
- Failure to respond to 4 complaint(s) filed against business
- 4 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Columbia Exteriors, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||27|
|Total Closed Complaints||34|
Additional Complaint Information
In September 2014, BBB was advised that the Pittsburgh location of Columbia Exteriors had closed. This BBB Business Review reflects complaint experience for both the Cincinnati and Pittsburgh markets.
A review of BBB complaints indicates Columbia Exteriors has a pattern of complaints concerning dissatisfaction with workmanship; incomplete work after a significant amount of money was paid; and a lack of communication between parties. Although the business has resolved most complaints by addressing any outstanding issues, recent complaints have gone unanswered or unresolved by the business.
On February 17, 2015 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. Initially, the business stated that they are going out of business and agreed to meet with us. However, as of today BBB has not received any follow-up response from the business.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Christopher Craft, Owner Mr. David Isgrig, Owner
Related BusinessesNew Century Remodeling Overall Concrete
Kitchen & Bath - Design & Remodeling Chimney Builders & Repair Home Improvements Roofing Contractors Siding Contractors Windows Kitchen & Bath Design
Products & Services
Columbia Exteriors, LLC sells the following brand(s): GFS, Anderson, Echelon, Provia, Home Guard, Prodigy, Pella, GFS, Okna, Wolfe, Echelon, Provia, Prodigy, Home Guard
Columbia Exteriors, LLC offers the following product(s): Windows, Siding, Roofing, Kitchen, Bath, Chimney Care, Gutter Cleaning, and Small Services
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|S||:||10:00 AM - 2:00 PM|
Method(s) of Paymentcash, check, Visa, Mastercard, Financing Available
Refund and Exchange Policy21 days
Alternate Business NamesColumbia Chimney Care Columbia Kitchen & Bath Columbia Windows
Chris Craft purchased this business in March 2012. Prior to that time, the business operated as Columbia Home Improvements. A separate BBB Business Review on Columbia Home Improvements may be available.
Out of Business
On February 18, 2016 owner, Chris Craft informed BBB that the business is closing.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview