BBB Business Review

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This business is not BBB accredited.

Columbia Exteriors, LLC

Find a Location

Phone: (513) 721-4222 Fax: (513) 721-9333 4723 Red Bank Rd, Cincinnati, OH 45227 View Additional Email Addresses http://www.columbiaex.com ! There is an alert on Columbia Exteriors, LLC !


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Description

This business offers home improvements, including roofing, siding, windows, chimneys, kitchens and baths.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Columbia Exteriors, LLC include:

  • Failure to respond to 4 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Columbia Exteriors, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 27
Total Closed Complaints 34

Additional Complaint Information

In September 2014, BBB was advised that the Pittsburgh location of Columbia Exteriors had closed.  This BBB Business Review reflects complaint experience for both the Cincinnati and Pittsburgh markets.

A review of BBB complaints indicates Columbia Exteriors has a pattern of complaints concerning dissatisfaction with workmanship; incomplete work after a significant amount of money was paid; and a lack of communication between parties. Although the business has resolved most complaints by addressing any outstanding issues, recent complaints have gone unanswered or unresolved by the business.

On February 17, 2015 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. Initially, the business stated that they are going out of business and agreed to meet with us. However, as of today BBB has not received any follow-up response from the business. 

 

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Columbia Exteriors, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 7

Additional Information

BBB file opened: March 13, 2012 Business started: 11/01/2011 in OH Business incorporated 11/02/2011 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Christopher Craft, Owner Mr. David Isgrig, Owner
Contact Information
Principal: Mr. Christopher Craft, Owner
Principal: Mr. David Isgrig, Owner
Related Businesses
New Century Remodeling Overall Concrete
Business Category

Kitchen & Bath - Design & Remodeling Chimney Builders & Repair Home Improvements Roofing Contractors Siding Contractors Windows Kitchen & Bath Design

Products & Services

Columbia Exteriors, LLC sells the following brand(s): GFS, Anderson, Echelon, Provia, Home Guard, Prodigy, Pella, GFS, Okna, Wolfe, Echelon, Provia, Prodigy, Home Guard

Columbia Exteriors, LLC offers the following product(s): Windows, Siding, Roofing, Kitchen, Bath, Chimney Care, Gutter Cleaning, and Small Services

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 10:00 AM - 2:00 PM
Su: Closed
H: Closed
Method(s) of Payment
cash, check, Visa, Mastercard, Financing Available
Refund and Exchange Policy
21 days
Service Area
Tri-state
Alternate Business Names
Columbia Chimney Care Columbia Kitchen & Bath Columbia Windows
Additional Information

Chris Craft purchased this business in March 2012.  Prior to that time, the business operated as Columbia Home Improvements.  A separate BBB Business Review on Columbia Home Improvements may be available.

Out of Business

On February 18, 2016 owner, Chris Craft informed BBB that the business is closing. 

Industry Tips
BBB News: Home Improvement Contract Tips

Customer Review Rating plus BBB Rating Summary

Columbia Exteriors, LLC has received 1.57 out of 5 stars based on 7 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.