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Description

This company offers property & casualty insurance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Modern Property and Casualty Insurance Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Modern Property and Casualty Insurance Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 82 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

82 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 13
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 61
Total Closed Complaints 82

Additional Complaint Information

The Midland Company is a holding company with principal interests in river transport and insurance. Other firms owned by The Midland Company the Midland Company include American Modern Insurance Group, MG Securities, MG Transport Services, Main Life Insurance Company, and MGT Services.

Customer Reviews Summary Read customer reviews

12 Customer Reviews on American Modern Property and Casualty Insurance Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 12

Additional Information

BBB file opened: January 01, 1942 Business started: 01/01/1938
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Insurance
50 W. Town Street, Third Floor Suite 300, Columbus OH 43215
http://www.insurance.ohio.gov
Phone Number: 800-686-1526

Contact Information
Customer Contact: Ms. Debra Taylor, Supervisor Product Services
Business Category

Insurance Companies Insurance - Homeowners Insurance Services

Alternate Business Names
American Family Home Insurance American Southern Home Insurance American Western Home Insurance Company
Industry Tips
Insurance (General Information)

Customer Review Rating plus BBB Rating Summary

American Modern Property and Casualty Insurance Company has received 4.43 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.