Business ProfileforLifeSafer

This company states that they have 24/7 customer service for 365 days per year. However, you cannot get a customer service representative on the phone unless it is in the middle of the night. Their customer service chat portal is frequently not functional. This company provides a service that deals with the operation of your vehicle. As a result of the inability to contact customer support I cannot get my vehicle serviced by a mechanic. The only department that answers calls is the sales department. Inability to use your vehicle, especially in an emergency situation, it critical. This company sells a product but does not support the product that is sold. I live in a rural area without public transportation. I cannot afford to pay a new installation for a device from another company. This company simply sells a product, does not provide the support to customers that is promised and advertised and renders users to be unable to use a vehicle. This company puts many people in a critical situation by locking out their vehicles and not responding to multiple calls for assistance. Their chat system that they promote never functions. There is no answer, even from AI. This has been a problem that I have encountered for over two years with Lufelovk. This is not a singular occurrence.