BBB Business Review

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This business is not BBB accredited.

Mercy Hospital Clermont

Phone: (513) 732-8200 View Additional Phone Numbers 3000 Hospital Dr, Batavia, OH 45103 View Additional Web Addresses

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This hospital offers surgery services, emergency medicine, diagnostic services, adult behavioral health services, oncology, rehabilitation services, Palliative Care, and the Wound Care Center. It is part of Mercy Health Partners Southwest Ohio healthcare system.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Mercy Hospital Clermont include:

  • 4 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Mercy Hospital Clermont include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mercy Hospital Clermont
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 15, 1996 Business started: 01/01/1973
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Medicine

Phone Number: (614) 466-3934

Speech Pathology & Audiology Board
77 South High St 18th Floor, Columbus OH 43266
Phone Number: (614) 466-3145

Business Management
Mr. Mark Shugarman, C.E.O.
Contact Information
Principal: Mr. Mark Shugarman, C.E.O.
Business Category

Hospitals Massage Therapists Nutritionists Physicians & Surgeons - Anesthesiologists Speech & Language Pathologists Support Groups Psychiatrists & Psychiatric Services Acupuncturists Health Clubs

Alternate Business Names
Clermont Mercy Hospital
Additional Information

Hospitals operated by Mercy Health Partners include Mercy Franciscan Hospital Mt. Airy, Mercy Franciscan Hospital Western Hills, Mercy Hospital Anderson, and Mercy Hospital Fairfield. Separate reports on these facilities are available upon request.

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.