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          SBG Home Improvement has 1 locations, listed below.

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            Business ProfileforSBG Home Improvement

            Home Improvement
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 3/12/2014

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            SBG Home Improvement in Fairfield, Ohio offers home improvement services including home improvement repairs, remodeling services, painting and staining, and landscaping services.

            Business Details

            BBB File Opened:
            8/22/2011
            Years in Business:
            15
            Business Started:
            4/1/2009
            Business Incorporated:
            9/9/1996
            Accredited Since:
            3/12/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • SBG Lawn Services
            • Stevens Business Group, Inc.
            • SBG Painting & Staining
            Business Management
            • Mr. Steven Skeens, Owner
            Contact Information

            Principal

            • Mr. Steven Skeens, Owner

            Customer Contact

            • Mr. Steven Skeens, Owner
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jamie

            1 star

            04/03/2021

            I am looking for a contractor for whole exterior house remodel. Went through the BBB site and called several contractors that for the description of workmanship to my needs. A few days later he returned my call first red flag. He starts the conversation tell me a little bit about your project. I then proceeded to tell him. He said sounds like a big job which it is. He was terribly concerned about my budget. Steven even went as far as waiting a week to come out to review the job and attempt to write up an estimate. He ask me several times hinting around wanting to know what the other companies had bid my job at. BIG RED flag. So he finally arrives at my house. We are walking around discussing work to be performed he complaining about every little thing things being in his way of work such as neighboring houses roof overhangs. We are ten minutes into this and he says so what is your budget. I immediately told him he does not need to know my budget he is here to bid the work I review his bid and decide if I would like to hire him to perform the work or not. He got really belligerent and threatening saying I was the first to ever get upset. I said well you deal with idiots you don’t never make a purchase and tell the salesman what you have to spend. This guy is a crook and is using the BBB as a reference for his company to screw people out of as much money as he can. I kicked him off my property. I am not going to go on and on line Steven will trying to explain why this is a false statement like he has in his other complaint. After dealing with him today the complaint about the deck is true as well. He bid the job knowing what shape it was In Then wanted to charge more because it took two coats of he was experienced enough he would have known how much work it needed. He mentioned separate charges and clauses to me three times in ten minutes. I wouldn’t hire this guy to build a dog house. PERIOD

            SBG Home Improvement Response

            04/06/2021

            Be careful with this customer. The first time we spoke when I returned his first call he indicated he was having difficulty finding a contractor. Then AFTER I made an appointment with him and committed to meet with him at the meeting I had my covid 19 mask on and he comes out of his front door with no mask and I felt like he was totally disrespecting me and my professionalism as well as saftey protocols. So he informs me that the job changed since he now needs certain approval from the city which made NO sense from what details he was giving me AND if he would have been nice enough to call me BEFORE our meeting I wouldn't have wasted my time and expense of travel since I wouldnt have wanted to do the job if I knew those facts. In addition, I saw several items he didn't mention on the phone that was going to need to be addressed on his home and it was like he wasn't believing me or ignorning me so to see if we were going to be able to address the other issues I inquired about his portential budget and then he got pretty upset and I realized I was uncomfortable to do work for him so at that juncture I walked over to him to shake his hand and indicate we would ne be able to do anything then he started wanting to mouth off and I was walking away as fast as I could. He also indicated he needed several estimates to give to his bank to get a loan to be able to do the work. My company is rated an A+ for a reason. Our satisfaction rating is very high and we try very very hard to have good communications with EACH customer. He did not want to respect what all we could potentially do for him but we don't like to do work half way when it was obvious many things needed done on that property. It's just too bad he was not totally honest on our first phone call so I could have really known what I was walking into.

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