BBB Business Review

This Business is not BBB accredited

Columbia Exteriors, LLC

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Phone: (513) 721-4222 Fax: (513) 721-9333 4723 Red Bank Rd, Cincinnati, OH 45227


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This business offers home improvements, including roofing, siding, windows, chimneys, kitchens and baths.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Columbia Exteriors, LLC include:

  • Length of time business has been operating
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 16
Total Closed Complaints 23

Additional Complaint Information

In September 2014, BBB was advised that the Pittsburgh location of Columbia Exteriors had closed.  This BBB Business Review reflects complaint experience for both the Cincinnati and Pittsburgh markets.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Columbia Exteriors, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: March 13, 2012 Business started: 11/01/2011 in OH Business incorporated: 11/02/2011 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Christopher Craft, Owner
Contact Information
Principal: Mr. Christopher Craft, Owner
Business Category

Home Improvements Roofing Contractors Siding Contractors Windows Kitchen & Bath Design Chimney Builders & Repair

Products & Services

Columbia Exteriors, LLC sells the following brand(s): GFS, Okna, Wolfe, Echelon, Provia, Prodigy, Home Guard

Columbia Exteriors, LLC offers the following product(s): Windows, Siding, Roofing, Kitchen, Bath, Chimney Care, Gutter Cleaning, and Small Services

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 10:00 AM - 2:00 PM
Su: Closed
H: Closed
Method(s) of Payment
cash, check, Visa, Mastercard, American Express, Discover, financing
Refund and Exchange Policy
21 days
Service Area
Alternate Business Names
Columbia Chimney Care Columbia Kitchen & Bath Columbia Windows
Additional Information

Chris Craft purchased this business in March 2012.  Prior to that time, the business operated as Columbia Home Improvements.  A separate BBB Business Review on Columbia Home Improvements may be available.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

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