BBB Business Review
This Business is not BBB accredited
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This business offers home improvements, including roofing, siding, windows, chimneys, kitchens and baths.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Columbia Exteriors, LLC include:
- Length of time business has been operating
- Response to 23 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||23|
Additional Complaint Information
In September 2014, BBB was advised that the Pittsburgh location of Columbia Exteriors had closed. This BBB Business Review reflects complaint experience for both the Cincinnati and Pittsburgh markets.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Christopher Craft, Owner
Home Improvements Roofing Contractors Siding Contractors Windows Kitchen & Bath Design Chimney Builders & Repair
Products & Services
Columbia Exteriors, LLC sells the following brand(s): GFS, Okna, Wolfe, Echelon, Provia, Prodigy, Home Guard
Columbia Exteriors, LLC offers the following product(s): Windows, Siding, Roofing, Kitchen, Bath, Chimney Care, Gutter Cleaning, and Small Services
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|S||:||10:00 AM - 2:00 PM|
Method(s) of Paymentcash, check, Visa, Mastercard, American Express, Discover, financing
Refund and Exchange Policy21 days
Alternate Business NamesColumbia Chimney Care Columbia Kitchen & Bath Columbia Windows
Chris Craft purchased this business in March 2012. Prior to that time, the business operated as Columbia Home Improvements. A separate BBB Business Review on Columbia Home Improvements may be available.