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BBB Accredited Business since

Morris Heating & Cooling, Inc.

Phone: (859) 282-8300 Fax: (859) 282-5333 1467 Production Dr, Burlington, KY 41005

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers heating, air conditioning and electrical repairs and service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Morris Heating & Cooling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Morris Heating & Cooling, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Morris Heating & Cooling, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 15, 1992 Business started: 01/01/1978 in KY Business incorporated 05/16/1996 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board (OCILB)
6606 Tussing Road , Reynoldsburg OH 43068
Phone Number: 614-644-3493

Kentucky Housing, Buildings and Construction
101 Sea Hero Road , Suite 100, Frankfort KY 40601
Phone Number: 502-573-0364
Fax Number: 502-573-1057

Type of Entity


Business Management
Mr. Lewis G. Morris, President Ms. Rebecca Morris, Vice President
Contact Information
Principal: Mr. Lewis G. Morris, President
Customer Contact: Ms. Rebecca Morris, Vice President
Business Category

Heating & Air Conditioning Heating Equipment & Systems Cleaning & Repair Refrigeration Equipment - Commercial - Sales & Service Air conditioning & Heating Contractors - Commercial Air Conditioning Contractors & Systems Electricians Heating Contractors

Products & Services

Morris Heating & Cooling, Inc. sells the following brand(s): CARRIER

Method(s) of Payment
Industry Tips
Ohio Residential Contractor License Requirements

Customer Review Rating plus BBB Rating Summary

Morris Heating & Cooling, Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.