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Description

This business offers residential & commercial heating & air conditioning installations and service, indoor air quality products, home energy audits, air sealing residential homes, geothermal installations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arlinghaus Heating & Air Conditioning LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Arlinghaus Heating & Air Conditioning LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

101 Customer Reviews on Arlinghaus Heating & Air Conditioning LLC
Customer Experience Total Customer Reviews
Positive Experience 98
Neutral Experience 2
Negative Experience 1
Total Customer Reviews 101

Additional Information

BBB file opened: October 27, 2008 Business started: 06/06/2008 in KY Business incorporated 06/03/2008 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Housing, Buildings and Construction
101 Sea Hero Road , Suite 100, Frankfort KY 40601
http://dhbc.ky.gov/
Phone Number: 502-573-0364
Fax Number: 502-573-1057
mike.powers@ky.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Arlinghaus, Owner Ms. Heather Arlinghaus, Office Manager Mr. Dan Shields, Operations Manager
Contact Information
Principal: Mr. Brian Arlinghaus, Owner
Customer Contact: Mr. Dan Shields, Operations Manager
Business Category

Heating & Air Conditioning Air Conditioning Contractors & Systems Heating Contractors

Products & Services

Arlinghaus Heating & Air Conditioning LLC sells the following brand(s): Trane, Climate Master Geothermal, Aprilaire, Honeywell, Tempstar, Rheem. LG, Mitsubishi, Carrier

Arlinghaus Heating & Air Conditioning LLC offers the following product(s): 24 hour emergency service on all brands, Air Cleaners, Air Conditioners, Ductless Mini Splits, Furnaces, Geothermal, Home Energy Audits, Humidifiers, Roof top systems, Thermostats

Method(s) of Payment
Cash, Check, Credit, Finacing
Refund and Exchange Policy
100% Customer Satisfaction
Alternate Business Names
Arlinghaus Heating and Air Conditioning
Industry Tips
Ohio Residential Contractor License Requirements

Customer Review Rating plus BBB Rating Summary

Arlinghaus Heating & Air Conditioning LLC has received 4.97 out of 5 stars based on 101 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.