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Apollo Home offers heating, air conditioning, plumbing, drain cleaning, water heaters, electrical, home warranty plans, and other home maintenance services.  Apollo Home installs, repairs, and services equipment in each of these areas.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Apollo Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Apollo Home include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 16 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

151 Customer Reviews on Apollo Home
Customer Experience Total Customer Reviews
Positive Experience 140
Neutral Experience 3
Negative Experience 8
Total Customer Reviews 151

Additional Information

BBB file opened: January 01, 1969 Business started: 01/01/1969 Business incorporated 02/09/1989 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board (OCILB)
6606 Tussing Road , Reynoldsburg OH 43068
Phone Number: 614-644-3493

Type of Entity


Business Management
Mr. James T. Gerdsen, President/CEO
Contact Information
Principal: Mr. James T. Gerdsen, President/CEO
Business Category

Heating & Air Conditioning Water Heaters - Dealers Heating Equipment & Systems Cleaning & Repair Water Heaters - Parts & Supplies Home Warranty Plans Air Quality Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Electricians Heating Contractors Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing

Method(s) of Payment
check, credit card, cash, and financing to qualified buyers
Alternate Business Names
Apollo Heating & Air Conditioning Apollo Heating Cooling & Plumbing Apollo Home
Additional Information

Apollo Heating & Air Conditioning was established in 1969.  In the 1990s, Apollo purchased Rybolt Heating and Cooling which began operations in 1910.

Industry Tips
Ohio Residential Contractor License Requirements

Customer Review Rating plus BBB Rating Summary

Apollo Home has received 4.92 out of 5 stars based on 151 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.