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BBB Business Review

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Description

This company offers heating, air conditioning, plumbing and other home maintenance services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Apollo Heating Cooling & Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Apollo Heating Cooling & Plumbing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 11
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

85 Customer Reviews on Apollo Heating Cooling & Plumbing
Customer Experience Total Customer Reviews
Positive Experience 78
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 85

Additional Information

BBB file opened: January 01, 1969 Business started: 01/01/1969 Business incorporated 02/09/1989 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board (OCILB)
6606 Tussing Road , Reynoldsburg OH 43068
http://www.com.ohio.gov/dico/ocilb.aspx
Phone Number: 614-644-3493
dic.ocilb@com.state.oh.us

Type of Entity

Corporation

Business Management
Mr. James T. Gerdsen, President/CEO
Contact Information
Principal: Mr. James T. Gerdsen, President/CEO
Business Category

Heating & Air Conditioning Water Heaters - Dealers Duct Cleaning Heating Equipment & Systems Cleaning & Repair Water Heaters - Parts & Supplies Geothermal Heating & Cooling Air Quality Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Contractor - Insulation Plumbers Water Heaters - Repairing

Alternate Business Names
Apollo Heating & Air Conditioning Apollo Home
Additional Information

Apollo Heating & Air Conditioning was established in 1969.  In the 1990s, Apollo purchased Rybolt Heating and Cooling which began operations in 1910.

Industry Tips
Duct Cleaning Tips Ohio Residential Contractor License Requirements

Customer Review Rating plus BBB Rating Summary

Apollo Heating Cooling & Plumbing has received 4.95 out of 5 stars based on 85 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.