Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          The Kroger Company has 2519 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforThe Kroger Company

            Grocery Store
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            In June 2018 Kroger sold its convenience store division to EG Retail, a British based company. Divisions sold include Kwik Shop, Loaf N Jug, Quick Stop, Tom Thumb and Turkey Hill. Kroger no longer handles complaints for these stores. Please click here to read the BBB Business Profile for EG America, EG Retail.
            Pending Government Action:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            State of Utah v. Walgreens, Smith's (Kroger), Rite-Aid

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

            On June 28, 2022, the Utah Attorney General's office filed a lawsuit in the Third Judicial District Court in Salt Lake City, Utah alleging that "Smith’s/Kroger failed to report suspicious orders or otherwise control the supply of opioids flowing into Utah. The suit also claims Kroger knew that people were traveling long distances to see prescribers or fill prescriptions; prescriptions were filled for drug “cocktails” known for their misuse potentials, such as oxycodone and benzodiazepine; and customers were receiving multiple prescriptions and paying for them in cash. The suit says Kroger ignored these obvious red flags."

            See all additional business information

            At-a-glance

            Customer Reviews

            1.15/5stars

            Average of 463 Customer Reviews

            Customer Complaints

            1,300 complaints closed in last 3 years

            573 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            The Kroger Company in Cincinnati, OH offers groceries and other consumer goods in stores under 24 different trade names in 35 states.

            Business Details

            This is a multi-location business.

            Find a Location

            The Kroger Company has 2519 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/1/1949
              Years in Business:
              141
              Business Started:
              1/1/1883
              Alternate Business Name
              • Harris Teeter
              • Loaf & Jug
              • Mariano's
              • Topvalco Inc
              • Roundy's
              • Copps
              • Pick 'n Save
              • Metro Market
              • Mariano's
              • Home Chef
              • Kroger Company
              • Kroger
              • Kroger Floral Delivery Ctr
              • Ralphs Grocery Store
              • City Market
              • Kings Soopers
              • Dillons
              • Smith's Food & Drug Stores
              • Fry's Food & Drug Stores
              • Quality Food Centers
              • Baker's
              • Owens
              • JayC Food Stores
              • Hilander
              • Pay Less Super Markets
              • Gerbes
              • Food4Less
              • Foods Co
              • Fred Meyer
              • Fry's Marketplace
              • Smith's Marketplace
              • Kroger Marketplace
              • Kroger Pharmacy
              • QFC
              • Baker's Plus
              Business Management
              • Mr. J. Michael Schlotman, Executive Vice President/CFO
              • Mr. W. Rodney McMullen, Chairman.CEO
              • Mr. Paul W. Heldman, Executive VP/Secretary/General Counsel
              • Mr. Fred Morganthal, Executive Vice President, Retail Operations
              • Mr. Chris Hjelm, Executive Vice President/Chief Information Officer
              • Mr. Mike Donnelly, Executive Vice President, Merchandising
              • Ms. Sukanya Madlinger, Senior Vice President, Retail Divisions
              • Ann Reed, Division President
              Contact Information

              Principal

              • Mr. W. Rodney McMullen, Chairman.CEO
              Additional Contact Information

              Fax Numbers

              • (513) 782-3359
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              1,300 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/20/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              On November 10th, 2023 my Kroger account was hacked into and the person responsible attempted to buy over $700 in computer products. These transactions were declined for fraud and I replaced my card. I changed my password on my account and removed all payment types as a precaution. Since this, I have not been able to add a card back to the account. I get an error that says "We're sorry, but we weren't able to add your card. Please try again or use a different card",I have tried many other cards, including ones that aren't mine and one that was brand new from my bank and had never been used before and still get the same error code. The first few times I reached out I was told it was my bank, they have proven this to be untrue and so has the fact I've used different bank cards. I've been told it's temporary and try again tomorrow, clearly this is not the case. I've been told it would need to be escalated to IT, they sent an email saying it's "due to the fraud upstream rejects" and to call customer service who doesn't know what that means and wants to escalate to IT. I was also even told to just create a new account, I tried this and got the same error. I've been using this account for about 10 years. If it's not possible to resolve this I will have to take my business elsewhere obviously, as I have not been able to order for you for months. However, that is not the outcome I want and I imagine it's not the outcome Kroger wants either. Please fix this so I can continue my ordering.
              Read More

              Customer Reviews

              463 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Eric B

              2 stars

              03/24/2024

              I think this store is out of line for profiling me before I even walk through the door told me I could not come in and buy groceries because the way I'm dressed or look I think I need a apology or some sort or just to let people know how * up they are

              Local BBB

              BBB Cincinnati

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.