BBB Accredited Business sinceFind a Location
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This company offers retail grocery sales.
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A BBB Accredited Business since
BBB has determined that The Kroger Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Kroger Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 617 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||425|
|Total Closed Complaints||617|
Additional Complaint Information
Kroger is headquartered in Cincinnati, OH. This report includes complaints from consumers throughout Kroger's service area.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||28|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio State Board of Pharmacy
77 S High Street Room 1702, Columbus OH 43215
Phone Number: (614)466-4143
Fax Number: (614)752-4836
Type of Entity
Business ManagementMr. W. Rodney McMullen, Chairman.CEO Mr. Tim Brown, President, Cincinnati/Dayton Division Mr. Mike Donnelly, Executive Vice President, Merchandising Mr. Paul W. Heldman, Executive VP/Secretary/General Counsel Mr. Chris Hjelm, Executive Vice President/Chief Information Officer Ms. Sukanya Madlinger, Senior Vice President, Retail Divisions Mr. Fred Morganthal, Executive Vice President, Retail Operations Mr. J. Michael Schlotman, Executive Vice President/CFO
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Industry TipsGrocery & Other Food Stores
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview