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BBB Business Review

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Description

This business offers gourmet cookies, cookie cakes, coffee and other gourmet food products through wholesale, online retail and licensed locations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blue Chip Cookies Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Blue Chip Cookies Direct include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blue Chip Cookies Direct
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 07, 2007 Business started: 09/01/2007 in OH Business incorporated 07/20/2007 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Donna Drury, Owner Mr. Robert E. Heine
Contact Information
Principal: Ms. Donna Drury, Owner
Principal: Mr. Robert E. Heine
Business Category

Gourmet Corporate Gifts Home Decor, Accessories & Gifts - Online Retailer Franchising Bakers - Retail Cookies & Crackers Gourmet Shops Bakers - Wholesale Coffee & Tea Shops

Products & Services

Blue Chip Cookies Direct sells the following brand(s): Blue Chip Cookies, Blue Chip Coffee, Blue Chip Cookie Cakes, Blue Chip Trail Mix.

Blue Chip Cookies Direct offers the following product(s): Cookie Gifts-Tins and Boxes, Gourmet Coffee, Gourmet Cookie Cakes, Gourmet Cookies, Gourmet Trail Mix

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Method(s) of Payment
Mastercard, Visa, Discover, American Express and Cash
Service Area
tri-state
Alternate Business Names
BLUE CHIP COOKIES The Blue Chip Cookie Company
Additional Information

This location is the franchisor for Blue Chip Cookies. Other reports for Blue Chip Cookie locations are individually-owned franchises and are issues separate reports.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.