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BBB Business Review

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BBB Accredited Business since

Big Sandy Superstore

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Phone: (740) 259-3123 Fax: (740) 574-1078 View Additional Phone Numbers 45 County Road 407, South Point, OH 45680

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business sells furniture and appliances.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Big Sandy Superstore meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

92 complaints closed with BBB in last 3 years | 33 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 3
Delivery Issues 6
Guarantee/Warranty Issues 11
Problems with Product/Service 70
Total Closed Complaints 92

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Big Sandy Superstore
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: November 19, 1981 Business started: 01/01/1953 in OH Business incorporated 02/21/1973 in KY
Type of Entity


Business Management
Mr. Trey Vanhoose, President
Contact Information
Principal: Mr. Trey Vanhoose, President
Related Businesses
BSF Trucking
Business Category

Furniture - Retail Mattresses Appliances - Major - Service & Repair Electronic Equipment & Suppliers - Service & Repair Home Electronics Retail Stores Appliances - Major - Dealers Appliances - Small - Dealers

Products & Services

Big Sandy Superstore offers the following product(s): Furniture, HDTV, Major Appliances, Mattresses

Alternate Business Names
Big Sandy Furniture, Inc. Big Sandy Outlet Center Dyer's Big Sandy Superstore
Industry Tips
Appliance Repair Tips Appliance Sales & Service BBB News: Appliance Repair Scam

Customer Review Rating plus BBB Rating Summary

Big Sandy Superstore has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.