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BBB Business Review

BBB Accredited Business since 10/25/2005

Ashley Furniture

Additional Locations

Phone: (513) 619-6700 Fax: (513) 619-6703 View Additional Phone Numbers 11755 Commons Drive, Cincinnati, OH 45246 http://www.ashleyhomestores.com

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Description

This company offers retail furniture and bedding sales.

BBB Accreditation

A BBB Accredited Business since 10/25/2005

BBB has determined that Ashley Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • Complaints against this business are handled by another BBB.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ashley Furniture
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

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Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 8
Total Closed Complaints 11

Additional Complaint Information

This company has a no refund policy on merchandise that is ordered and held by a customer over 30 days. All cancelled orders and authorized returns after delivery or pickup are subject to a 25% restocking fee. This company offers delivery at an additional cost and is unable to guarantee a time of delivery. Delivery is based upon zip code and is only delivered on those specific days of the week.

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See Trends in Complaints on Ashley Furniture

Additional Information

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BBB file opened: July 20, 2004 Business started: 09/01/1945
Type of Entity

Corporation Ashley Furniture is a Franchise business of Franchisor Morris Furniture Co, Inc

Business Management
Mr. Robert Oda, Cincinnati Area Manager
Contact Information
Principal: Mr. Robert Oda, Cincinnati Area Manager
Related Businesses
Morris Home Furnishings
Business Category

Furniture - Retail Bedding

Alternate Business Names
Morris Furniture
Additional Information

Morris Home Furnishings operates these stores as a franchise of Ashley Furniture.  Morris operates additional stores under the name Morris Home Furnishings.  Separate reports on the franchisor, Ashley Furniture, and Morris Home Furnishings are also available.

Industry Tips
Furniture Buying
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BBB Complaint Process

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