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          Find a Location

          Calloway Cleaning & Restoration Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforCalloway Cleaning & Restoration Inc.

            Fire and Water Damage Restoration
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/24/2010

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Calloway Cleaning & Restoration Inc. in Blue Ash, OH offers:

            • Water Damage
            • Duct Cleaning
            • Fire Damage
            • Mold Removal
            • Pet Stains

            Business Details

            This is a multi-location business.

            Find a Location

            Calloway Cleaning & Restoration Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              2/8/2010
              Years in Business:
              15
              Business Started:
              1/1/2009
              Business Incorporated:
              10/15/2009
              Accredited Since:
              2/24/2010
              Type of Entity:
              Corporation
              Business Management
              • Mr. James Calloway, President
              • Ms. Michele Calloway, CEO
              • Mr. Doug Ward, General Manager
              Contact Information

              Principal

              • Mr. James Calloway, President
              • Ms. Michele Calloway, CEO

              Customer Contact

              • Ms. Michele Calloway, CEO
              Additional Contact Information

              Fax Numbers

              • (513) 376-8885
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Preparing for and recovering from flooding

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/11/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Calloway came to our home (11/10/23) to clean the air ducts & furnace during restoration of our home from water damage.We were told by the restoration company to remove the globes from our kitchen light fixtures (pendants) and put them in the basement as the kitchen ceiling had to be removed & new drywall installed.We put the globes for the lights in a safe spot in our basement.so that they would not be damaged. When Calloway came to our home they had to go into our basement with their large equipment. They were told to be careful not to damage anything. They pulled their hoses and whipped it into one of the glass light globes. One of the two was shattered. Calloway told us not to worry they would take care of replacing this globe or reimbursing for it. We searched for the replacement globe but these lights had been discontinued. Calloway said they would search for a replacement globe - which they were not able to find. Then they decided to try to have the globe remade. This has been ongoing since 11/10/23. then on 1/6/24 their sales manager brought out a globe that they had made or purchased, but it did not even come close to matching what we had. It would not fit and was off dimensionally, glass weight 3x times heavier,color off, thickness off. We then searched for new lights and found two similar lights that are $750 each, plus tax. We paid roughly $579 each for the current lights over 8 years ago and $250 to have them installed. We want Calloway to give us a check for the new lights & pay to have them installed. This would be roughly$1850 or $1600 if they have one of their electricians install the lights. We have made numerous attempts to resolve this with Calloway. As of 1/10/24 they have determined they want to try to remake the globe again- but they do not have a mold or blueprints to do so.We would like to get this resolved and have a check sent for us two purchase replacements. We have asked a dozen times for owner to contact us and she has not.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Art M

              1 star

              03/10/2024

              Took them 3 trips to maybe get it correct(?) First trip, young guy came out, spent a little over an hour, never removed grills, bent a few trying to get his 3 foot wand in. No, they do not bounce an air hose down the ducts to loosen stuff. I called and complained, got this Doug, turns out to be the Father of the kid who came out. He got an attitude w/me. He came out, opened up the major grill on the return in the Living Room and it was filthy. He then pulled in his attitude. Cleaned it and said all was good. Had an indoor air quality company in and they opened up the first supply grill off the furnace in the basement, and it was filthy. Another call and this time the kid spent over 3 hours. The indoor air quality company questions if the cleaning was done correctly if a hose was not bounced down the ducts to loosen anything in them. Then this Doug said he would have a furnace filter dropped off. I forgot about that and contacted the company last week and found that Doug the General Manager was no longer w/Calloway. Do NOT use them for duct cleaning!!!

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