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          Brock Restoration has 1 locations, listed below.

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            Business ProfileforBrock Restoration

            Fire and Water Damage Restoration
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/21/2002

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Brock Restoration in Cleves, OH offers fire & water damage restoration & cleaning, carpet & air duct cleaning services, mold removal and disaster recovery.

            Business Details

            BBB File Opened:
            7/31/2001
            Years in Business:
            29
            Business Started:
            1/1/1995
            Accredited Since:
            10/21/2002
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Brock Carpet & Restoration
            Business Management
            • Mr. Gary Brock, Owner
            Contact Information

            Principal

            • Mr. Gary Brock, Owner

            Customer Contact

            • Mr. Gary Brock, Owner
            Additional Contact Information

            Fax Numbers

            • (513) 681-9329
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/27/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My house flooded in December of 2020, reaching all floors of the house. After an extensive mitigation process, I finally decided on Brock Restoration to do the repair work. Since then, there have been continual problems - my job wasn't done correctly, the project management on the job was horrendous and there are subsequent problems following their repair efforts. I have cracks in my ceilings and walls, despite them repairing those areas a few months ago, because they either did not do the job well or did not quote the work accurately in the first place. They are refusing to complete any retribution. The job was poorly managed throughout, causing several times of re-work, change order work without my content and I personally had to step in and do the project management due to the staff shortcomings. We should be nearing the end of the job, but my house is still in disarray. They did not complete the job they were hired to do.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Emily V

            04/17/2023

            I would like to title this review: A Lemon in Disguise. I am not surprised at all that the few reviews of Brock Restoration are poor. This place is an absolute nightmare, run as fast as you can in the other direction. When a tree fell on our house last year, we were initially very relieved to be directed to Brock. The person who came out to look at the place and who is in more of a supervisory role seemed amazing. The work was "done" quickly and what appeared to be efficiently. Cue the lemon. We had to have the initial repair crew come out multiple times to either re-repair things they had already done or to finish things they never completed. At one point, the project manager even told me someone on his crew told him to just lie to me about something being completed because "I would never notice." First of all, why would you EVER tell a customer that? Secondly, why would you continue to employ that person? The first crew left things unfinished and poorly done even after our attempts at fixes to the point that months later I requested another crew. I would call the work similar, though the project manager was at least nicer. However, his scheduling was awful. Three times we scheduled they just did not show up at all--I had to reach out hours or a day after the scheduled date and ask why they weren't here. Why wouldn't you tell someone you couldn't come? There are still a couple problems, but I'm done dealing with them. I would never use this company again. RUN!

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