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Find a Location

Cincinnati Financial Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCincinnati Financial Corporation

    Insurance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Alert:

    The BBB has received consumer information indicating that the name of this business has been spoofed in order to perpetuate an employment scam. Consumers report being contacted by someone claiming to be from Cincinnati Financial Corporation, or its lead subsidiary The Cincinnati Insurance Company, who requests bank account information as a contingency of employment. BBB has confirmed with Cincinnati Financial Corporation that the company is not affiliated with these sorts of hiring practices and anyone who encounters this scam should report it to the FTC.

    BBB offers the following tips on how to recognize a job scam:

    *Job offers from strangers. If someone approaches you about a job before you've contacted them or provided a resume, be wary.
    *High pay for simple work. Job offers promising to pay a lot of money for jobs that don’t seem to require much effort, skill, or experience should raise a red flag.
    *Requests for money. If someone wants you to pay a fee or buy something to get work, stop. This is a sure sign of a scam. Once you’ve paid, the scammer disappears and so does your money.
    *Requests for personal identity or financial information. Be very suspicious if an unfamiliar “employer” or recruiter asks for your Social Security number, birth date, bank account number, or other private information that could be used to steal your identity.

    For more information about employment scams, contact your local BBB.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1981

    Years in Business: 56

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Cincinnati Financial Corporation, in Fairfield, OH operates through a family of insurance and financial services subsidiaries including The Cincinnati Insurance Company which itself has four insurance subsidiaries.  Cincinnati Financial Corporation serves home, auto, life and business needs.

    Products & Services

    Insurance protection for home, auto, life and other personal lines. Also, insurance products, loss control and leasing services for businesses.

    Business Details

    This is a multi-location business.

    Find a Location

    Cincinnati Financial Corporation has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6200 S. Gilmore Rd, Fairfield, OH 45014-5141
      BBB File Opened:
      1/1/1981
      Years in Business:
      56
      Business Started:
      1/1/1968
      Business Incorporated:
      3/4/1992
      Accredited Since:
      1/1/1981
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 37073 for this business, issued by Ohio Department of Insurance

      These agencies may include:

      Ohio Department of Insurance

      50 W. Town Street, Third Floor Suite 300

      Columbus OH 43215

      (800) 686-1526

      http://www.insurance.ohio.gov

      BBB records show a license number of 37019 for this business, issued by Ohio Department of Insurance. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Ohio Department of Insurance

      50 W. Town Street, Third Floor Suite 300

      Columbus OH 43215

      (800) 686-1526

      http://www.insurance.ohio.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • Cincinnati Specialty Underwriters
      • CSU Producer Resources Inc.
      • Cincinnati Casualty Company
      • CFC Investment Company
      • Cincinnati Life Insurance Company
      • Cincinnati Insurance Company
      • Cincinnati Indemnity Company
      Business Management
      • Mr. Steven Johnston, Chairperson/CEO
      • Mr. Donald J Doyle, Senior Vice President
      • Mr. Stephen M. Spray, President
      • Kelly Chasteen, Assistant Vice President
      Contact Information

      Principal

      • Mr. Stephen M. Spray, President

      Customer Contact

      • Kelly Chasteen, Assistant Vice President
      Additional Contact Information

      Fax Numbers

      • (513) 870-2097
        Other Fax

      Phone Numbers

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/12/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On June 27, 2023 I was in an collision while driving a rental vehicle (**** ****** ********). From a complete stop at the intersection facing South, I turned left onto a highway onramp when the traffic signal changed to a green arrow. At that time the intersection was clear. The other vehicle (**** *** ******) did not stop for its red light and struck the truck I was driving after it was in what would be considered the North/South crosswalk if there was one, more than 90 degrees through the turn. The impact to the rental truck I was driving is significant and clearly to the rear half of the of the passenger side on at the truck bed. The rental company, **********, assured me that the accident was covered with the Damage Waiver coverage I paid daily on the rental. ************ Loss Damage Report states, "Facts of Loss: CX HAS CDW. DO NOT PURSUE CX. PURSUE 3RD PARTY FOR DAMAGES. RENTER WAS TURNING LEFT ON A GREEN ARROW WHEN THE 3RD PARTY PULLED OUT AND HIT RENTERS VEHICLE ON THE PASSENGER SIDE." On February 3, 2024, I picked up certified mail from the other diver's insurance, Cincinnati Insurance Companies (CIC) and their agent Matthew R******, stating it has issued a subrogation demand on me, claiming I am liable for their losses. I have asked CIC and its agent to provide evidence of liability, but their investigation only consists of the costs they paid out and pictures of their insured vehicle in some lot, not at the scene of the incident. Is this legal? It doesn’t seem morally ethical if it is. I have told CIC and its agent that I have evidence to support my side of the story, but they do not seem interested and want me to turn the subrogation claim over to my insurance company. To me, this matter has been between CIC and ************ insurance company for the past 6 months. I am scared that involving my insurance company will result in my liability rating and subsequent rates increasing over an accident I honestly do not have fault in. It seems like such a waste of time and resources for all parties involved, because CIC’s agents either left out or just didn’t look for the truth of liability.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ray S

      1 star

      02/25/2024

      Our family had Cincinnati Insurance for 52 years. We paid approximately $6,000 every year. (Do the math- over $312,000) Never ever missed a payment. And we needed a new roof after years of wind and storm damage. They sent a couple of inspectors out to the house that approved the new roof. However, after we planned for the new roof, they sent out some 18 yr old kid that told us that Cincinnati Insurance was not responsible. That young inspector told us that it was vandalism from whomever laid down the shingles. (What?) But even agreeing to that absurd analysis, we had a clause in the contract that covered vandalism! They still refused to help !So whatever you doPlease never ever get insurance with these folks. Put your money under your mattress or trust a different home insurance company. Please call, text me, or email me for further details.* ********

      Cincinnati Financial Corporation Response

      03/14/2024

      Please consider this correspondence as response to the February 27, 2024, review posted by Mr. *** *********  

      Cincinnati Insurance Company (“CIC”) greatly appreciates Mr. ******** bringing this matter to our attention. Following notification of the review by Mr. ******** a detailed examination of the information contained within the claim file was conducted. Our attention was directed specifically on the inspection report completed by the roof inspection service, ******* Claims Consultants. The information available in the report indicates the claim for wind damage to the roof presented on behalf of ***** ******** should be considered a covered event.

      Therefore, CIC will reach out to Mr. ******** as quickly as possible to advise we would like to achieve an amicable resolution.

      Local BBB

      BBB Cincinnati

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