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BBB Business Review

BBB Accredited Business since 1/1/1981

Cincinnati Financial Corporation

Additional Locations

Phone: (513) 870-2000 6200 S Gilmore Rd, Fairfield, OH 45014 http://www.cinfin.com

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Description

Cincinnati Financial Corporation functions as a holding company for the following subsdiaries: Cincinnati Insurance Company, Cincinnati Casualty Company, and Cincinnati Indemnity Company, which offer property and casualty insurance; Cincinnati Life Insurance Company, which offers life and disability income insurance; CFC Investment Company, which offers leasing and financing services; Cincinnati Specialty Underwriters, which offers excess and surplus lines property/casualty insurance; and CSU Producer Resources Inc. which serves as a broker for CSU 

BBB Accreditation

A BBB Accredited Business since 1/1/1981

BBB has determined that Cincinnati Financial Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cincinnati Financial Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 21 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cincinnati Financial Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

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Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 21

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See Trends in Complaints on Cincinnati Financial Corporation

Additional Information

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BBB file opened: January 01, 1981 Business started: 01/01/1968 in OH
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Insurance
2100 Stella Court, Columbus OH 43266
https://secured.insurance.ohio.gov/Agents/AgentLocator/Default.aspx
Phone Number: (800)686-1526

Type of Entity

Corporation

Business Management
Mr. Kenneth Stecher, President/C.E.O. Rick Dugan, Regional Manager
Contact Information
Principal: Mr. Kenneth Stecher, President/C.E.O.
Business Category

Financial Planning Consultants Financing Insurance Companies Insurance - Accident & Health Insurance - Auto Insurance - Homeowners Insurance - Life Insurance - Marine Annuities Insurance - Rental Insurance - Disability Insurance - Liability Insurance - Property Insurance - Workers Compensation Insurance Consultants Loans - Small Business Insurance Services Financial Services Insurance - Employee Benefits Investment Management

Alternate Business Names
CFC Investment Company Cincinnati Casualty Company Cincinnati Indemnity Company Cincinnati Insurance Company Cincinnati Life Insurance Company Cincinnati Specialty Underwriters CSU Producer Resources Inc.
Industry Tips
Insurance (General Information)
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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