Find us on Google+

BBB Business Review

Text Sizesmallmediumlarge

BBB Accredited Business since

Santanna Energy Services

Additional Locations

View Additional Phone Numbers 300 East Business Way  Suite 200, Cincinnati, OH 45241 http://www.santannaenergyservices.com View Additional Web Addresses



View BBB Rating for Santanna Energy Services's headquarters.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Santanna Energy Services is an energy marketing company that serves over 100,000 residential, small business, commercial, and industrial customers.  Santanna delivers Premium Service and Competitive Prices, and offers the personalized expertise required to manage all of your electric and
natural gas needs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Santanna Energy Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Santanna Energy Services. BBB serving Central, Coastal, Southwest Texas and the Permian Basin has the full report as that BBB handles all complaints for Santanna Energy Services.


Additional Information

BBB file opened: March 27, 2012 Business started: 05/12/1988 in IL Business incorporated: 05/12/1988 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
http://www.puco.ohio.gov/
Phone Number: 800-686-7826
Fax Number: (614) 752-8351

Type of Entity

Corporation

Business Category

Energy Service Companies Electric Companies Natural Gas Companies

Products & Services

Santanna Energy Services offers the following product(s): Electricity, Natural Gas, Natural Gas and Electricity

Method(s) of Payment
Credit Card and Check
Additional Information

This business’s headquarters is located in Austin Texas. A separate BBB review for Santanna Energy Services Headquarters is available.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.