BBB Business Review
This Business is not BBB accredited
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This business offers natural gas & electricity, energy related products & services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Duke Energy include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 143 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||66|
|Total Closed Complaints||143|
Additional Complaint Information
BBB Cincinnati handles Duke Energy complaints for consumers in the Cincinnati and Dayton areas.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
Phone Number: 800-686-7826
Fax Number: (614) 752-8351
Type of Entity
Business ManagementMs. Lynn Good, President & CEO Ms. Erin Lariccia
Related BusinessesDuke Energy Retail Sales, LLC
Electric Companies Natural Gas Companies
Callers have indicated to the BBB that they have received calls from a representative claiming to be affiliated with Duke Energy. The representative told the callers that he needed a checking account number in order to grant discounts on customer's bills. Duke Energy has confirmed that these calls were not legitimate calls from their company. If you receive a questionable call claiming to be from Duke, please call Duke Energy at 421-9500 to verify the legitimacy of the call.