BBB Business Review

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This Business is not BBB accredited

Duke Energy

Additional Locations

Phone: (513) 421-9500 View Additional Phone Numbers EA 025 149 E 4th St  PO Box 960, Cincinnati, OH 45201 http://www.duke-energy.com


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Description

This business offers natural gas & electricity, energy related products & services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Duke Energy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 148 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

148 complaints closed with BBB in last 3 years | 68 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 85
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 59
Total Closed Complaints 148

Additional Complaint Information

BBB Cincinnati handles Duke Energy complaints for consumers in the Cincinnati and Dayton areas.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Duke Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: January 01, 1928 Business started: 01/01/1837
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
http://www.puco.ohio.gov/
Phone Number: 800-686-7826
Fax Number: (614) 752-8351

Type of Entity

Corporation

Business Management
Ms. Lynn Good, President & CEO Ms. Erin Lariccia
Contact Information
Principal: Ms. Lynn Good, President & CEO
Related Businesses
Duke Energy Retail Sales, LLC
Business Category

Electric Companies Natural Gas Companies

Additional Information

Callers have indicated to the BBB that they have received calls from a representative claiming to be affiliated with Duke Energy. The representative told the callers that he needed a checking account number in order to grant discounts on customer's bills. Duke Energy has confirmed that these calls were not legitimate calls from their company. If you receive a questionable call claiming to be from Duke, please call Duke Energy at 421-9500 to verify the legitimacy of the call.


Customer Review Rating plus BBB Rating Summary

Duke Energy has received 4.4 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.