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Duke Energy

Additional Locations

Phone: (513) 421-9500 View Additional Phone Numbers EA 025 149 E 4th St  PO Box 960, Cincinnati, OH 45201 http://www.duke-energy.com

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Description

This business offers natural gas & electricity, energy related products & services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Duke Energy include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 143 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

143 complaints closed with BBB in last 3 years | 52 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 76
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 66
Total Closed Complaints 143

Additional Complaint Information

BBB Cincinnati handles Duke Energy complaints for consumers in the Cincinnati and Dayton areas.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Duke Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

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BBB file opened: January 01, 1928 Business started: 01/01/1837
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
http://www.puco.ohio.gov/
Phone Number: 800-686-7826
Fax Number: (614) 752-8351

Type of Entity

Corporation

Business Management
Ms. Lynn Good, President & CEO Ms. Erin Lariccia
Contact Information
Principal: Ms. Lynn Good, President & CEO
Related Businesses
Duke Energy Retail Sales, LLC
Business Category

Electric Companies Natural Gas Companies

Additional Information

Callers have indicated to the BBB that they have received calls from a representative claiming to be affiliated with Duke Energy. The representative told the callers that he needed a checking account number in order to grant discounts on customer's bills. Duke Energy has confirmed that these calls were not legitimate calls from their company. If you receive a questionable call claiming to be from Duke, please call Duke Energy at 421-9500 to verify the legitimacy of the call.

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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