BBB Business Review

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This business is not BBB accredited.

US Beef Cincinnati LLC

3210 Profit Dr, Fairfield, OH 45014

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business sells frozen, vacuumed sealed steak, chicken, seafood and pork door-to-door. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for US Beef Cincinnati LLC include:

  • 48 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for US Beef Cincinnati LLC include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

48 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 5
Problems with Product/Service 27
Total Closed Complaints 48

Additional Complaint Information

BBB indicates this business has a pattern of complaints concerning return/exchange, sales, billing and customer service issues.

On July 30, 2015 US Beef met with BBB to discuss our concerns. We requested their voluntary cooperation in eliminating the pattern of consumer complaints. Since the meeting the business has stated that they have updated their website, retrained their sales staff and hired a new customer service representative to address the pattern of complaints.  BBB will continue to monitor the situation.  

Customer Reviews Summary Read customer reviews

15 Customer Reviews on US Beef Cincinnati LLC
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 1
Negative Experience 9
Total Customer Reviews 15

Additional Information

BBB file opened: November 29, 2011 Business started: 11/01/2011 in OH Business incorporated 11/07/2013 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Joey Traum, Owner Mr. Scott Traum, President
Contact Information
Principal: Ms. Joey Traum, Owner
Principal: Mr. Scott Traum, President
Business Category

Door-to-Door Sales - Meat Food - Sales & Delivery Door-to-Door Freezer Food Sales Meat - Wholesale

Refund and Exchange Policy

You have (3) Three calendar days to return an item from the date you received it. It must be returned to your closest US Beef Cincinnati location. Your item must be in the original packaging and you must have sent a cancellation letter post marked within the (3) three days of purchase and mailed to US beef Cincinnati LLC.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If you return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. A company check will be issued for all cash purchases.

Shipping and/or Return of Product
You will be responsible for paying for your own shipping costs for returning your item or returning the product to US Beef Cincinnati. Exchanges are scheduled with our customer service. Product is to be brought into US Beef Cincinnati, and an exchange will be issued.

Contact US
If you have any questions on how to return your item to us, contact us or exchange US Beef Cincinnati LLC. Refund issued per Company Policy. Refunds and exchanges must be within 1 year of purchase.

How to Return Your Item
Call 513-682-4858

Alternate Business Names
U.S. Beef
Industry Tips
BBB News: Got Meat? Check Return Policy

Customer Review Rating plus BBB Rating Summary

US Beef Cincinnati LLC has received 1.48 out of 5 stars based on 15 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.