Business ProfileforThe Procter & Gamble Company

Oral-B is operating with fraudulent customer service policies! I just placed an order for a $200 Oral-B toothbrush and realized the ***** *** option had my old shipping address pre-filled. I immediately called Oral B Support to give them my new shipping address and was inexplicably told they "can't edit or cancel orders after they are placed." Just think about this for a moment. Have you ever encountered a customer service department that claims it has zero ability to manage customer orders? I'm shocked they're selling direct to consumers without basic account tools to serve their customers. Their solution was to pass me off to *** and request a redirect on my delivery, which has never worked in the past with other companies, as *** always passes me back to the seller. Oral B takes zero ownership of the variety of issues created by their exploitive policies and stunning lack of operational infrastructure, if that's even truthful. Given their disdain for their customers, I asked Oral B to refund me. Their solution? *If* I receive the delivery, I have to prep a return shipment with a list of EIGHT items, including the "original UPC," a receipt I need to print out with the purchase price circled on it (lol), and a piece of paper with my name, address, phone number, DOB (huh?), and reason for dissatisfaction which I've already expressed to them. The shipping fee is at my expense, and I'm reading from other reviewers it will take 9+ weeks to receive a refund *if* it's approved. Even worse, refunds aren't sent to your original payment method, but instead as a prepaid debit card from some unknown bank. Oral B, this couldn't be a more convoluted and hostile way to treat the customers who fund your paychecks. To resolve this complaint, I expect a refund to my original payment method in a timely manner. My order hasn't even shipped yet so this shouldn't be a problem! Get it together and start doing right by people!