BBB Business Review
This Business is not BBB accredited
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Macy's Credit & Customer Service provides customer service and credit services for stores owned by Macys, Inc., such as credit authorizations, new account development and processing, customer service and collections for FDS Bank. It also provides telemarketing, online, mail and phone order-processing services for Macy's retail department store divisions. Any BBB complaints received with Macy's retail stores are handled by Macy's Credit & Customer Service and are included in this business review.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Macy's include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3100 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1420|
|Total Closed Complaints||3100|
Additional Complaint Information
Macy's Credit & Customer Service is headquartered in Cincinnati, OH. This report reflects national activity on Macy's.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||23|
Type of Entity
Business ManagementMr. Mike Gatio, President, MCCS
Related BusinessesMacy's, Inc.
Department Stores Internet Shopping Credit Cards & Plans General Merchandise - Retail
Alternate Business NamesBloomingdales Department Stores National Bank DSNB/Macys Macy's Credit & Customer Services, Inc. Macy's Credit Cards Macy's Goodyear Tire Service Macys Debt Protection Macys Department Store MCCS
A separate report on Macy's Inc. is available upon request.