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Macy's Credit & Customer Service provides customer service and credit services for stores owned by Macys, Inc., such as credit authorizations, new account development and processing, customer service and collections for FDS Bank. It also provides telemarketing, online, mail and phone order-processing services for Macy's retail department store divisions. Any BBB complaints received with Macy's retail stores are handled by Macy's Credit & Customer Service and are included in this business review.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1596|
|Total Closed Complaints||3777|
Additional Complaint Information
Macy's Credit & Customer Service is headquartered in Cincinnati, OH. This report reflects national activity on Macy's.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||68|
Type of Entity
Business ManagementMr. Mike Gatio, President, MCCS
Related BusinessesMacy's, Inc.
Department Stores Internet Shopping Credit Cards & Plans General Merchandise - Retail
Alternate Business NamesBloomingdales Macy's Credit & Customer Services, Inc. Macy's Credit Cards Macy's Goodyear Tire Service Macys Debt Protection Macys Department Store MCCS
A separate report on Macy's Inc. is available upon request.
Macy’s and Bloomingdale's use Department Store National Bank (DSNB) as their credit card administrator. DSNB is a subsidiary of Citibank. A separate BBB Business Review for Citibank is available through the New York BBB.