BBB Business Review
This Business is not BBB accredited
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This company offers family dental care.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Family Dental Care Associates include:
- 28 complaint(s) filed against business
- Failure to respond to 17 complaint(s) filed against business
- 2 complaint(s) filed against business that were not resolved
- Length of time business has taken to respond to complaint(s)
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Family Dental Care Associates include:
- Length of time business has been operating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||28|
Additional Complaint Information
This business has a pattern of complaints concerning billing issues, refund issues and customer service issues. Complaints indicate consumers experience difficulty resolving billing disputes and/or obtaining promised refunds. Consumers also tell BBB they experience poor customer service. On February 4, 2014, BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, the business has not responded to our request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Kentucky Board of Dentistry
312 Whittington Parkway, Suite 101, Louisville KY 40222
Phone Number: (502) 429-7280
Fax Number: 502-429-7282
Ohio State Dental Board
77 S High Street, 17th Floor, Columbus OH 43266
Phone Number: 614-466-2580
Fax Number: 614-752-8995
Business ManagementDr. J. Michael Fuchs, President