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BBB Business Review

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BBB Accredited Business since

Frame USA, Inc.

Phone: (513) 577-7107 Fax: (513) 577-7105 View Additional Phone Numbers 225 Northland Blvd, Cincinnati, OH 45246 View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers frame production and distribution.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Frame USA, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Frame USA, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Additional Complaint Information

Dan Regenold is also identified in BBB files as the President of Posterservice, Inc. A separate report on Posterservice, Inc. is available upon request.

Customer Reviews Summary Read customer reviews

1 Customer Review on Frame USA, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 24, 1999 Business started: 01/01/1992
Type of Entity

Corporation

Business Management
Mr. Dan Regenold, C.E.O. Ms. Chris Smith, Credit Manager (former) Mr. Rick Wharton, Controller
Contact Information
Customer Contact: Ms. Leslie Hoctor, Accounting Clerk
Principal: Mr. Dan Regenold, C.E.O.
Business Category

Custom Framing Picture Frames - Wholesale & Manufacturers Picture Frames - Dealers

Products & Services

Frame USA, Inc. offers the following product(s): Picture Frames

Method(s) of Payment
VISA/MASTER CARD/AMEX/DISCOVER/PAYPAL
Business Management

Dan Regenold is also identified in BBB files as the C.E.O. of Posterservice Inc. A separate report on Posterservice Inc. is available upon request.


Customer Review Rating plus BBB Rating Summary

Frame USA, Inc. has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.